Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Patricia Cunnings

Mocksville,NC

Summary

Proven leader with a track record of enhancing customer satisfaction ratings at The Cookie House through exceptional service and team collaboration. Skilled in inventory and staff management, adept at problem-solving and multitasking. Demonstrates a strong work ethic and a desire to continuously learn and grow, ensuring compliance with HIPAA regulations as a standout achievement.


I have a strong desire to be a part of a company that values me as the hard working, loyal person that i have become through the years. i want to learn new things and open up the potential inside of me that yearns to be out and proving that im a great fit.


*Full disclosure below*

A felony will be present on my background check . I was convicted in 2021 on possesion of stolen property, placed on probation, served an active 24 hrs in jail and have since fullfilled my obligations to the court and have been released. If hired and given a chance i will explain and answer any questions.



Overview

27
27
years of professional experience

Work History

Johnson House Bakery & Tea Room

Herbal Accents
12.2023 - Current

Baker


Create different dessert items


Prepare tea and lunch orders


Work with owner to come up with different menu items


Prepare take out orders and special ordered bake goods


Practice healthy and sanitary habits in kitchen

Home Cleaner & Organizer

Self
06.2015 - Current
  • Supported clients during life transitions such as moving or downsizing by providing customized cleaning solutions based on their needs.
  • Handled sensitive items with care, respecting the privacy of clients while completing assigned tasks diligently.
  • Demonstrated flexibility in accommodating last-minute schedule changes, ensuring continued client satisfaction despite unexpected disruptions.
  • Utilized professional-grade equipment and tools for superior results, ensuring a thoroughly clean and polished home environment.

Food & Beverage Manager

Fairfield by Marriot
03.2015 - 10.2015

Ran breakfast buffet which consisted of setting up, filling, refilling as needed, keeping clean and neat appearance, and tearing down at conclusion of breakfast hours.

Responsible for all kitchen staff ,hiring and training, including firing if and when necessary.

Responsible for ordering all food products including all beer, wine and liquor for bar.

was in charge of bar operation's as well as bar staff.

Scheduling for both departments.

Interacted with guests on a daily basis.

In charge of all inventory and rotation of product.

Reported to General Manager


Store Manager

The Cookie House
09.2007 - 09.2014
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Hiring, training and firing
  • Reported to owner

Medical Records Clerk

Carolina Urological
06.2004 - 09.2007
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Printed and photocopied documents to provide patients with copies of medical records.
  • Responded to patient inquiries to provide information and details of medical records.
  • Maintained patient confidence by keeping patient records information confidential.
  • Took care of 7 different doctors records needs on a daily basis

Store Manager

Cookies by Design
03.1998 - 02.2004
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Education

Atkins High School
Winston-Salem, NC
06-1987

Skills

  • Teamwork
  • Positive attitude
  • Teamwork and collaboration
  • Hard work ethics
  • Problem solving capabilities
  • Multi tasker
  • Excellent customer service skills
  • Desire to learn while earning and growing

Accomplishments

  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Resolved product issue through consumer testing.
  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] through effectively helping with [Task].

Timeline

Johnson House Bakery & Tea Room

Herbal Accents
12.2023 - Current

Home Cleaner & Organizer

Self
06.2015 - Current

Food & Beverage Manager

Fairfield by Marriot
03.2015 - 10.2015

Store Manager

The Cookie House
09.2007 - 09.2014

Medical Records Clerk

Carolina Urological
06.2004 - 09.2007

Store Manager

Cookies by Design
03.1998 - 02.2004

Atkins High School
Patricia Cunnings