Patricia Dawson
Columbus,OH
Summary
Reliable Manager demonstrating high level of initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships and development of our business Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in empathetic communication and understanding.
Overview
36
36
years of professional experience
Work History
EBay Manager
Sarah Cosslett & Lucia Dunn
Columbus, OH
08.2019 - Current
- Demonstrated exceptional customer service skills and translated complex conversations into simple solutions and sales.
- Maintained high feedback ratings from customers by responding quickly to questions and problems.
- Filled customer orders by packaging sold items and documentation for direct shipping and by transferring orders to manufacturers or third-party distributors.
- Composed descriptions of merchandise for posting to online storefronts, auction sites and other shopping Web sites.
- Followed up with customer inquiries promptly and maximized internet lead opportunities.
- Handled complaints and disputes from customers to promote customer satisfaction.
- Met or exceeded goals and objectives for online selling department.
- Built and maintained knowledge of products, current sales pricing and manufacturer events and promotions.
Professional Nanny
Sarah Cosslett
Columbus, OH
02.2015 - Current
- Engaged with children to create nurturing, safe environments to promote emotional, social and intellectual growth.
- Participated in hands-on learning activities with children incorporating art.
- Encouraged safe, positive behavior by redirecting children to take positive action.
- Minimized TV and mobile device time by engaging children with games and physical books.
- Assisted with clothing selection, dressing and shoe tying.
- Administered medication and minor first aid to sick and injured children.
- Cut snack foods into bite-sized pieces before serving to young children and monitored closely during snack time to prevent choking.
- Cooked nutritious meals to promote healthy diet and nutrition.
- Engaged children with games and puzzles to promote mental development and enjoyment.
- Helped children complete homework and special assignments daily to support academic performance.
- Washed and put away dishes and wiped down counters after meals and snacks.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
- Kept parents' contact information, emergency services phone number and child's health history on hand in case of emergency situations.
- Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
- Prepared simple snacks to feed children.
- Physically and verbally interacted with children to promote mental and emotional development.
- Followed routines to foster stability and structure in children's lives while parents were away.
- Regulated children's schedules to balance rest, learning and play.
- Provided safe transportation to and from activities and events.
- Taught children safe behavior when crossing street and to avoid contact with unsafe objects.
- Maintained accurate daily records of children's individual activities, behaviors, meals and naps.
- Planned excursions to enhance physical abilities and expose children to stimulating, educational activities.
- Scheduled periodic appointments for doctor, dentist or haircut services.
- Coordinated after-school activities and transportation for practices and events.
- Went on family vacations to provide daily childcare services.
Patient Care Assistant
Home Health Aid
Columbus, OH
01.2009 - 01.2019
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Promoted patient comfort by quickly responding to calls and handling diverse needs.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.
- Used mobility devices to transport patients.
- Ambulated patients with appropriate assistive devices and in line with proper body mechanics.
- Communicated changes in patient conditions and other unit concerns to multidisciplinary team.
- Obtained vital signs and collected biological samples to assist with diagnostic testing and ongoing assessments.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Delivered personal nursing assistance in pre- and post-operative situations.
- Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
- Supported unit efficiency by maintaining current and accurate clerical paperwork.
- Responded to bell or light signal calls to assist patients with needs.
- Collected and labeled specimens to prepare for delivery to laboratory.
- Used hospital-approved devices and techniques to transport and lift patients.
Professional Nanny
Phil Davis
Columbia, OH
03.2004 - 03.2007
- Engaged with children to create nurturing, safe environments to promote emotional, social and intellectual growth.
- Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
- Prepared simple snacks to feed children.
- Regulated children's schedules to balance rest, learning and play.
- Physically and verbally interacted with children to promote mental and emotional development.
- Followed routines to foster stability and structure in children's lives while parents were away.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Washed and put away dishes and wiped down counters after meals and snacks.
- Encouraged safe, positive behavior by redirecting children to take positive action.
- Participated in hands-on learning activities with children incorporating art.
- Engaged children with games and puzzles to promote mental development and enjoyment.
- Administered medication and minor first aid to sick and injured children.
- Taught children safe behavior when crossing street and to avoid contact with unsafe objects.
- Maintained accurate daily records of children's individual activities, behaviors, meals and naps.
Suicide Prevention Operator
COMHS (central Ohio Mental Health Services)
Columbus, OH
03.1990 - 12.1996
- Provided immediate crisis intervention and emotional support to individuals experiencing suicidal thoughts, emotional distress, anxiety, depression, and other mental health crises.
- Conducted suicide risk assessments to evaluate the level of danger and determine appropriate interventions.
- Utilized active listening, empathy, and de-escalation techniques to help callers regain emotional stability.
- Developed collaborative safety plans with individuals at risk of self-harm or suicide.
- Connected callers with community resources, mental health providers, emergency services, shelters, and other support agencies.
- Maintained accurate, confidential, and detailed documentation of all interactions in accordance with organizational policies and HIPAA/privacy standards.
- Assessed for abuse, neglect, domestic violence, substance use, and other contributing factors impacting caller safety.
- Worked collaboratively with supervisors, emergency responders, law enforcement, and mobile crisis teams when emergency intervention was necessary.
- Demonstrated sound judgment while making time-sensitive decisions during high-risk situations.
- Maintained professionalism and composure while managing high-volume, emotionally intense calls.
- Provided support to individuals of diverse backgrounds with compassion, dignity, and respect.
- Applied trauma-informed care and person-centered communication techniques during every interaction.
- Followed established crisis intervention protocols and organizational guidelines.
- Participated in ongoing training related to suicide prevention, crisis intervention, mental health, and risk assessment.
- Maintained strict confidentiality and adhered to ethical and legal standards.
- Helped train new volunteers
Education
High School Diploma -
Upper Arlington High School
Upper Arlington OHSocial Sciences
The Ohio State University
Columbus, OH08.2009
Skills
Sales Techniques
Project Management
Managing Operations and Efficiency
Verbal and Written Communication
Documentation and Reporting
Scheduling and Coordinating
Performance Tracking and Evaluation
Problem Resolution
Administration and Reporting
Complex Problem Solving
Goal Setting
Issue and Conflict Resolution
Excellent Ability for empathy and understanding
Education and Training
other
Affiliations
Alpha Phi Sorority
- We had a strong community relationship with a great deal of philanthropy work.
Timeline
EBay Manager
Sarah Cosslett & Lucia Dunn
08.2019 - Current
Professional Nanny
Sarah Cosslett
02.2015 - Current
Patient Care Assistant
Home Health Aid
01.2009 - 01.2019
Professional Nanny
Phil Davis
03.2004 - 03.2007
Suicide Prevention Operator
COMHS (central Ohio Mental Health Services)
03.1990 - 12.1996
High School Diploma -
Upper Arlington High School
Social Sciences
The Ohio State University