PATRICIA DEANGELIS
Portland,OR
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in [Desired Position] role.
Overview
5
5
years of professional experience
Work History
Sales Associate
Velocity, LLC
03.2021 - 11.2022
- Cold Calling B2B Selling add space on hotel Key cards
- Engaged with customers to effectively build rapport and lasting relationships
- Solved customer challenges by offering relevant products and services
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Booker
City Connect
02.2020 - 02.2021
- Started off in sales cold calling businesses to advertise in a school folder was in this position until February 2021 got moved to booking
- Cold calling schools and real estate offices to sign up for folders
- Met with industry connections to discuss opportunities and advocated for clients well suited for specific work
- Developed contacts with individuals and organizations, applying effective strategies and techniques to promote client success
- Maintained up-to-date knowledge of current promotions and packages, effectively communicating them to prospective clients during the booking process.
Dump Truck Driver
Presto Homes, Inc
07.2019 - 11.2019
- Driving a dump truck locally hauling different kinds of material to and from various job sites
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions
- Maneuvered trucks to correct locations for material drops, working with large equipment operators to correctly position loads for best distribution
- Maintained required daily logs, vehicle inspection records and mileage
- Operated with safety and skill to avoid accidents and delays.
- Inspected truck equipment and supplies such as tires, lights, brakes, gas, oil, and water.
CDL Driver
Swift Transportation
01.2018 - 02.2019
- Conducted efficient cargo transfers to maintain route schedules
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels
- Dropped and hooked trailers and changed configuration of equipment
- Operated with safety and skill to avoid accidents and delays.
- Inspected vehicle before and after every trip and conducted minor repairs.
- Contacted dispatch to report delivery incidents and determine best methods for resolution.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Increased overall fleet efficiency with thorough pre-trip inspections and prompt reporting of any mechanical issues.
- Navigated various weather conditions safely while maintaining schedule adherence for time-sensitive deliveries.
- Provided excellent customer service during pickups and deliveries, fostering positive relationships with clients and colleagues.
- Trained new drivers in company policies, safety practices, and vehicle operation, contributing to a high-performing team environment.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Dropped and hooked trailers and changed configuration of equipment.
Education
High school diploma - General/CNA
Sinagua High School
Flagstaff, AZSkills
- Problem-solving
- Teamwork and Collaboration
- Customer Service
- Time management
- Negotiation tactics
- Listening skills
- Exceptional customer service
- Relationship building
- Goal oriented
- Flexible schedule
- Conflict resolution
- Guest relations
- Outgoing personality
Accomplishments
- Awarded “Employee of the Month”
Timeline
Sales Associate
Velocity, LLC
03.2021 - 11.2022
Booker
City Connect
02.2020 - 02.2021
Dump Truck Driver
Presto Homes, Inc
07.2019 - 11.2019
CDL Driver
Swift Transportation
01.2018 - 02.2019
High school diploma - General/CNA
Sinagua High School
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