Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Hi, I’m

Patricia Desrosiers

Bristol,CT

Summary

Talented District Sales Manager bringing expertise in building and leading high-performance sales teams. Adept at driving revenue growth with proactive, hands-on management style. Ready to apply knowledge and experience to promote sales and drive revenue.

Build and strengthen New Haven County area customer relationships to effectively promote and sell Best Buy, and Staples product or services. Encouraging and upbeat leader with sound judgment, decisive nature and problem-solving abilities to handle any business need. Results-driven, competitive and focused on continuous operational improvement to continuously enhance sales and revenue development.

Driven Area Sales Manager with experience in management capacity and strong competitive sales drive, adaptability and perseverance. Well-honed listening skills and problem-solving attitude to uncover needs and overcome objections to close sales and achieve goals within multiple assigned territories. Successfully motivates and develops sales teams in results-driven and customer-focused environments with positive attitude towards achievement.

Excels in streamlining processes to improve overall focus and efficiency. Valuable public speaker delivering benefits of products and services in personable presentations.

Skilled Area Sales Manager with desire to lead teams toward achieving revenue goals. Focused on keeping up-to-date and informed on competitors and specific needs of assigned sales territory. Goal-oriented manager with distinguished experience in retail industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
years of professional experience

Work History

Five Below

Customer Service Manager
12.2022 - Current

Job overview


  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Contributes customer service information and recommendations to strategic plans and reviews
  • Improves customer service quality results by conducting surveys and studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results
  • Meets customer service financial objectives by forecasting requirements, prepares annual budgets, and schedules expenditures
  • Manages customer service staff, communicates job expectations, and performs appraisals and job reviews
  • Answers customers’ questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources
  • Maximizes customer operational performance by providing help desk resources and technical advice
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Negotiated contracts with outside carriers to minimize costs to company and customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
  • Addressed potential cancellations and offered catered solutions to retain accounts.
  • Controlled resources and utilized assets to achieve qualitative and quantitative targets.
  • Created and reviewed invoices to confirm accuracy.
  • Collaborated with marketing department to launch and manage promotional activities and campaigns.
  • Followed through with client requests to resolve problems.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Took ownership of customer issues and followed problems through to resolution.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Developed and offered unique discount options to drive interest in new product lines.

Stefanini Group

Help Desk Technician
04.2022 - 12.2022

Job overview


  • Monitored systems in operation and quickly troubleshot errors.
  • Researched product and issue resolution tactics to address customer concerns.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Configured hardware and granted system permissions to new employees.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Provided basic end-user troubleshooting and desktop support.
  • Rolled out software updates and applied server patches to thwart threats from penetrating networks.
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Documented support interactions for future reference.
  • Identified potential sales and cross-selling opportunities and informed supervisor.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Walked individuals through basic troubleshooting tasks.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Assisted with updating technical support best practices for use by team.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded promptly to incoming sales leads and requests for technical support.

2020 Communications

Area District Sales Manager
01.2020 - 12.2022

Job overview

  • Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Grew businesses by adopting market expansion strategy to serve different customer needs.
  • Collaborated with clients and distributors to create and promote new products.
  • Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
  • Achieve 35% of sales target by developing integrated advertising and marketing programs.

Walmart

Customer Service Manager
02.2017 - 10.2020

Job overview

  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Negotiated contracts with outside carriers to minimize costs to company and customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
  • Addressed potential cancellations and offered catered solutions to retain accounts.
  • Controlled resources and utilized assets to achieve qualitative and quantitative targets.
  • Created and reviewed invoices to confirm accuracy.
  • Collaborated with marketing department to launch and manage promotional activities and campaigns.
  • Followed through with client requests to resolve problems.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Took ownership of customer issues and followed problems through to resolution.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Developed and offered unique discount options to drive interest in new product lines.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Generated customer satisfaction surveys to analyze results into action plans.
  • Kept accurate records to document customer service actions and discussions.
  • Researched and corrected customer concerns to promote company loyalty.

Education

Post University

Associate of Arts from Business Administration
07.2023

University Overview

Naugatuck Valley Community College

from Business Administration
2022

University Overview

Skills

  • Recruiting and hiring Operations
  • Goals and performance
  • Product and service sales
  • Policy and procedures adherence
  • Customer service
  • Effective leader
  • Conflict resolution
  • Price Schedules
  • Customer Consultations
  • Customer Service Process Improvement
  • Consultative Selling
  • Shipping and Receiving Oversight
  • Advertising Campaigns
  • Business Analytics
  • Manpower Planning
  • Customer Relationship Management (CRM) Software
  • Partnership Building
  • Salesforce Software
  • Profitability Assessments
  • Store Management
  • Sales Statistics Analysis
  • Account and Territory Management
Availability
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Customer Service Manager
Five Below
12.2022 - Current
Help Desk Technician
Stefanini Group
04.2022 - 12.2022
Area District Sales Manager
2020 Communications
01.2020 - 12.2022
Customer Service Manager
Walmart
02.2017 - 10.2020
Post University
Associate of Arts from Business Administration
Naugatuck Valley Community College
from Business Administration
Patricia Desrosiers