Patricia Diaz

• Reset tables between guests by restocking low items and wiping down surfaces.
• Trained new staff in front-of-house procedures, customer relations and cleaning.
• Kept hostess station neat and clean with well-stocked supplies.
• Disinfected frequently touched between guests to minimize infection risks.
• Established welcoming atmosphere by greeting each guest warmly.
• Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Utilized POS system to receive and process food and beverage orders.

• Accomplish tasks with good-natured skills to achieve satisfaction
• From adapting to different needed positions for the team such as moving from directly giving the customer their product to food and cash handling.
• Helped customers complete purchases, locate items and join reward programs.
• Answered questions about store policies and addressed customer concerns.
• Worked flexible schedule and extra shifts to meet business needs.

• Worked in the industry with a friendly smile and with quick efficiency. Was flexible with different positions such as washing dishes, cleaning the floor, or moving down the line prepping the food at my workplace depending on the needs of my team.
• Addressed customer needs and made product recommendations to increase sales.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Worked flexible schedule and extra shifts to meet business needs.

Foundations of Nursing / Lakeland Regional Hospital (40 Hours)

• Conducted a head-to-toe assessment of patients, assessed and monitored patient status/vitals, provided personal care, and interacted with patients and their families to promote a supportive environment

Psychiatric Mental Health Nursing / Lakeland Regional Hospital (80 Hours)

• Used therapeutic communication to deescalate patients, develop and implement nursing care plans

Medical-Surgical Nursing I / Lakeland Regional Hospital (105 Hours)

• Performed nursing skills, administration of medications, and participated in a health care plan to provide quality care for patients.

Childbearing Family Nursing / Lakeland Regional Hospital (80 Hours)

• Assisted in vaginal delivery, assessed infants using Apgar score, and educated new mothers on proper breastfeeding techniques and infant crib safety

Medical-Surgical Nursing II / Lakeland Regional Hospital(115 Hours)

• Worked in the critical care unit and emergency department, performed basic life support, utilized critical thinking skills to assess and prioritize patients

• Did CNA skills during my time in high school to achieve CNA license
• Performed bed baths, vitals signs, making beds, safe transfer of patient's, and personal protective equipment(PPE).
• Contributed to overall quality and care of patients by answering calls for help, taking vital signs and monitoring behavior and physical condition for progress or deterioration.
• Cleaned and sterilized medical instruments and disposed of contaminated supplies.
• Created positive patient experience by assisting patients with bathing, ambulating, feeding and personal and oral hygiene care.
• Measured and recorded food and liquid intake and output to report changes to medical and nursing staff.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

• Did EKG's on many of the doctor's patient's as volunteer work and made sure all patients were comfortable as I did so.
• Educated patients on testing and preparation steps prior to procedure.
• Administered testing with electrocardiogram for patients experiencing events and as screening tool.
• Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
• Monitored patients' heart rhythms and functions through cardiac monitoring strips.