PATRICIA DIEHL
Bremerton,Washington
Summary
Dynamic Lead Case Manager with extensive experience at Catholic Community Services, excelling in healthcare advocacy and service coordination. Proven track record in developing impactful care plans and mentoring teams. Adept at crisis intervention and fostering community relations, ensuring clients receive essential support and resources for improved well-being.
Overview
5
5
years of professional experience
Work History
Lead Case Manager
Catholic Community Services
Bremerton, Washington
07.2025 - Current
- Coordinated client intake and assessment processes for diverse populations.
- Developed individualized service plans to address client needs effectively.
- Facilitated communication between clients and community resources for support.
- Mentored junior case managers in best practices and effective strategies.
- Monitored client progress and adjusted service plans as necessary.
- Conducted regular training sessions on case management tools and methods.
- Advocated for clients' rights and access to essential services within the community.
- Collaborated with interdisciplinary teams to enhance service delivery and outcomes.
Outreach Case Manager
Catholic Community Services
Bremerton, WA
11.2022 - 07.2025
- Uplifted and empowered clients while encouraging public safety and health.
- Linked psychosocial and environmental needs related to admission, treatment, and discharge.
- Liaised with clients to identify barriers, and develop goals and action plans.
- Utilized resources to assess patient clinical, psychological, and financial needs.
- Conducted outreach, advocacy, and rehabilitative services for regular cases and crisis intervention.
- Participated in necessary conferences and team meetings regarding specific patient needs.
- Communicated with public social and welfare agencies to obtain and provide information.
- Procured group services appropriate for individuals to maximize their ability to live outside of the institution.
- Responded to crisis situations to de-escalate and handle severe mental health and behavioral issues.
- Advocated for patients with payers to obtain coverage for needed services.
- Discussed obstacles to goal attainment with the patient's family and providers to advocate for problem resolution.
- Created reports detailing program outcomes and areas for improvement.
- Implemented safety protocols for all community events and activities.
- Addressed concerns from participants, or partners, promptly and effectively.
- Monitored and evaluated program effectiveness, and made adjustments as needed.
- Prepared and maintained robust records for budgeting and training purposes.
- Organized thorough records and produced timely reports detailing the organization's activities.
- Saved, explained participant eligibility, program requirements, and program benefits to potential clients.
Certified Community Health Outreach Worker
Peninsula Community Health Services
Bremerton, Washington
05.2021 - 11.2022
- Engaged with individuals to help each manage personal health and healthcare choices.
- Advocated for individual needs related to medical visits, prescriptions and social service requirements.
- Documented encounters and contacts in full for permanent health records using comprehensive electronic health record software.
- Participated in needle exchanges, pop-up vaccination clinics and other community health improvement programs.
- Encouraged improvements to wellbeing such as attending regular visits to primary physician to reduce hospital stays.
- Educated individuals on available supplementary resources such as community-based programs and associated benefits.
- Provided literature on available healthcare services to at-risk demographics in assigned neighborhoods.
- Worked closely with diverse individuals to create positive relationships, set goals and develop care plans.
- Conducted post-discharge activities and connected members to available social services.
- Helped coordinate services such as mental health and substance abuse.
- Completed basic preventive and diagnostic care, including administering immunizations and checking vital signs.
- Coordinated referrals to obtain needed health services for clients.
- Determined particular healthcare needs of individuals in specific populations and target areas.
- Followed up with clients after appointments to check on current health and verify completion of required actions.
- Represented health department at community meetings and health fairs, building relationships with general public and increasing department profile.
- Educated general public on self-care options like lowering blood pressure and managing diabetes.
- Maintained detailed client records encompassing information such as plans, notes and forms.
Education
Master of Arts - Adult Education, Training in Organizations
City University of Seattle
Seattle, WABachelor of Arts - Psychology, Criminal Behavior
City University of Seattle
Seattle, WABachelor of Arts - American Studies
University of New England
Biddeford, MESkills
- Encounter documentation
- Healthcare advocacy
- Referral coordination
- Mental health care assistance
- Care plan development
- Substance abuse treatment coordination
- Service coordination
- Contact follow-up
- Community relations
- Health education
- Customer relations
- Multitasking
- Teamwork
- Planning
- Organization
- Heart saver CPR AED
- Mental health crisis intervention
Publications
- Masters' Thesis - "Reducing recidivism through community outreach and education", Patricia Diehl
- "Sitka by the Sea and History of the National Forests", United States Forest Service Sour Dough Notes, 2007, 3, 4, 30-35
Community Service
- Volunteer, Habitat for Humanity, 2021
- Fundraiser, American Cancer Society, 2001-2021
- Volunteer, Our Lady of the Star by the Sea, 2010-Current
- Board Member, Library, 2009-2010
- Board Member, Hospital, 2008-2010
Awards
Dean's List, City University of Seattle, 2010-Spring 2017
Languages
English, Fluent
Timeline
Lead Case Manager
Catholic Community Services
07.2025 - Current
Outreach Case Manager
Catholic Community Services
11.2022 - 07.2025
Certified Community Health Outreach Worker
Peninsula Community Health Services
05.2021 - 11.2022
Master of Arts - Adult Education, Training in Organizations
City University of Seattle
Bachelor of Arts - Psychology, Criminal Behavior
City University of Seattle
Bachelor of Arts - American Studies
University of New England