Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patricia Dominice

Duluth,GA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

20
20
years of professional experience

Work History

Training Coordinator

ThredUp
08.2021 - Current
  • Worked with central management to identify, plan, align and address training needs.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Compiled training handbook and related course materials.
  • Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
  • Provided assistance for delivery of training courses by scheduling virtual meeting rooms and managing team calendars.
  • Gathered data about course success and participant experiences to help with future course planning.

Retail Manager

Petsmart
06.2018 - 08.2021
  • Exhibited excellent people skills during interaction with employees and customers.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Trained and developed new employees for ease of transition into team.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Cultivated customer loyalty to enhance retention by delivering outstanding service.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.

Pet Care Associate

Petsmart
08.2003 - 06.2018
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Maintained clean habitats with weekly cleanings and made sure our animals had fresh food and water at all times.
  • Cared for sick or injured animals by seeking out veterinary care and notifying owners.
  • Collected animal waste produced on walks and discarded in trash or approved receptacles.
  • Cared for gerbils, guinea pigs and hamsters.
  • Monitored water quality and temperature for fish tanks and goldfish bowls.
  • Administered regular and special medications for pets.
  • Maintained relationships with local veterinarians in case of emergencies.

Education

High School Diploma -

Santaluces Community High School
Lantana, FL
06.1998

Skills

  • Materials Organization
  • Standard Operating Procedures Maintenance
  • Course Materials Development
  • Retail Sales Customer Service
  • Typing Proficiency
  • Good Listening Skills
  • Written and Oral Communications
  • Customer Support
  • Customer Satisfaction
  • Calm and Professional Under Pressure

Timeline

Training Coordinator

ThredUp
08.2021 - Current

Retail Manager

Petsmart
06.2018 - 08.2021

Pet Care Associate

Petsmart
08.2003 - 06.2018

High School Diploma -

Santaluces Community High School

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Patricia Dominice