Patricia Donahue
Dental Office Manager
Manchester,NH
Summary
Coordinate Dental Office Manager with detailed understanding of dental terminology and patient procedures. Meticulous record-keeper with 26 years of experience handling sensitive medical information and managing large volumes of personal data, historic health details, imagery and impressions. Patient-oriented insurance mediator, inputting procedure codes with specificity for proper billing designations.
Overview
26
26
years of professional experience
Work History
Dental Office Manager
Manchester Dental
Manchester, NH
01.2012 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Dental Office Manager
Daniel A. Vasquez D.D.S.
02.1998 - 01.2012
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Implemented advanced technology solutions such as digital radiography systems improving diagnostic accuracy while enhancing patient comfort during appointments.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Revere High School
Revere, MANo Degree - Liberal Arts And General Studies
Manchester Community College
Manchester, NHCertified Dental Assistant/DANB Certified - Dental Assisting
Northern Essex Community College
Haverhill, MA06.1997
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Customer Relations
- Billing
- Mail handling
- Scheduling
- Staff Management
- Teamwork and Collaboration
- Professional and Courteous
Additional Information
My 26 years experience have been with the same practice, the ownership had changed. I am very dedicated to my work, employer, staff and patients.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Dental Office Manager
Manchester Dental
01.2012 - Current
Dental Office Manager
Daniel A. Vasquez D.D.S.
02.1998 - 01.2012
High School Diploma -
Revere High School
No Degree - Liberal Arts And General Studies
Manchester Community College
Certified Dental Assistant/DANB Certified - Dental Assisting
Northern Essex Community College
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