Patricia Durant
Pawtucket,US
Summary
Retail manager with over 50 years of successful experience. Specialized in merchandising and customer service. Experience in planning, developing and implementing stock inventory levels. Chosen for current position handling a uniform program due to prior experience in inventory planning.
Overview
23
23
years of professional experience
Work History
Front End Cashier
Home Depot
05.2023 - Current
- Processed customer transactions efficiently, ensuring accuracy in cash handling and balancing registers.
- Assisted customers with inquiries, providing exceptional service to enhance overall shopping experience.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
Assistant Store Mgr.
Follett Corp. Johnson & Wales Harborside Bookstore
07.2011 - Current
- Directed staff in daily work assignments to maximize productivity. Trained all staff to execute daily tasks to improve the overall efficiency of the store.
- Efficiently resolved problems or concerns to the satisfaction of all involved parties. Problems with inventory levels of uniforms for culinary students have been resolved. The university has been completely satisfied with the change in this process.
- Addressed customer inquiries about seeing additional items in the store by working with home office planner and vendors. Resolved
- Issues with the university complaints by meeting with school administration to discuss a plan.
- Managed all incoming receiving shipments. Replenishment of all product in assortment. Control all uniform inventory ordering, stocking and distribution.
- Designed a better flow for the sales floor than the original layout.
- Involvement in all accounting procedures and processing that is part of the store level responsibilities.
Merchandise Coordinator
Follett Corp. Bryant University
08.2005 - 07.2011
- Maintained visually appealing and effective displays for the entire store
- Opened and closed the store, which included counting cash drawers and making bank deposits.
- Annual merit increases received exceeded average level.
- Consulted with customers on merchandise they were interested in seeing as part of the assortment.Worked with home office planners to meet customer and university requests.
- Offered exceptional customer service to meet the expectations of the university faculty and staff.
- Trained associates to improve the completion of all merchandising tasks.
- Developed a close relationship with university faculty and staff to provide them with specialty items and increase sales.
Field Merchandising Representative
Mattel
02.2005 - 08.2005
- Provided service for Mattel products in retail accounts.
- Planogram resets
- Returns to customer level inventories
- Displays to ensure visual awareness of new items
- Demonstrations
Area Supervisor for field Merchandisers
Hasbro Inc.
10.2004 - 02.2005
- Supervisor of all New England field merchandisers
- Traveled to all accounts to train field merchandisers in company expectations and store account relationship
- Worked closely with the district manager to formulate and build the store brand.
- Contributed to merchandising ideas at team sale meetings.
Sales Service
Hasbro Inc.
01.2003 - 10.2004
- Worked directly with sales team to ensure samples for account meetings were available for presentation meetings.
- Developed a close work relationship with graphics department to keep presentation planogram setups were current and correct.
Education
High School Diploma -
Foxboro High
Foxboro, Ma01.1972
Skills
- Customer service priority to provide personal attention to individual requests
- Cash handling experience in all areas of prior retail background
- Current position involves control of $500,000 of culinary uniforms Also overseeing all inventory receiving and replenishment
- Prior experience in controlling, purchasing, and control of multi store inventory
- Total control of store merchandising presentation and planning for receipts
- Past positions in field merchandising in large retail stores as vendor representative
- Development of communication skills between my company, the university,and the contracted vendor to accomplish a well run program and service for the student uniforms
- Basic business written and oral communication skills
Timeline
Front End Cashier
Home Depot
05.2023 - Current
Assistant Store Mgr.
Follett Corp. Johnson & Wales Harborside Bookstore
07.2011 - Current
Merchandise Coordinator
Follett Corp. Bryant University
08.2005 - 07.2011
Field Merchandising Representative
Mattel
02.2005 - 08.2005
Area Supervisor for field Merchandisers
Hasbro Inc.
10.2004 - 02.2005
Sales Service
Hasbro Inc.
01.2003 - 10.2004
High School Diploma -
Foxboro High
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