I like to Read, Work Out, And enjoy my 2 Grandsons
Patricia Echols
Tarrytown,NY
Summary
Proven track record in enhancing office efficiency and customer satisfaction at Optum, leveraging strong problem-solving skills and a positive attitude. Excelled in mail distribution and clerical support, significantly improving team productivity. Skilled in office administration and dedicated to delivering high-quality service, demonstrated through meticulous attention to detail and effective issue resolution.
Overview
20
20
years of professional experience
Work History
Clerical Support Associate
Optum
01.2008 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Received, sorted, and distributed incoming mail.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Assisted in improving overall team productivity by providing clerical support, including photocopying, scanning.
- Streamlined communication within the team by creating a centralized email system for document sharing.
- Enhanced office efficiency by organizing and maintaining filing systems.
- Maintained a professional office environment with organized workspaces and updated supply inventory levels.
- Provided excellent customer service while answering phone calls, directing inquiries, and taking detailed messages when necessary.
- Boosted customer satisfaction with timely responses to inquiries and efficient problem resolution.
- Assisted in improving overall team productivity by providing clerical support, including photocopying, scanning, and arranging meetings.
Receptionist/ Data Entry
EJ Paper Company
01.2005 - 01.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
High School Diploma -
Gorton High School
Yonkers, NY06.1974
Skills
- Scheduling appointments
- Filing systems
- Records Research
- Typing Speed
- Office Supply Management
- Order Expediting
- Valid Driver's License
- Customer Service
- Positive Attitude
- Time Management
- Meeting Coordination
- File Organization
- Dedicated Team Player
- Verbal Communication
- Patient Charting
- Office Administration
- Strong Problem Solver
- Prioritizing Work
- Data Entry
- Professional and mature
- Organizing and Categorizing
- Medical Terminology
- Invoice Processing
- Meticulous attention to detail
- Complex Problem-Solving
- Resourceful
- Issue Resolution
- Mail handling
- Supply Restocking
- Performance Improvement
- Clerical Support
- Mail distribution
- [Number] wpm Typing Speed
- File Maintenance
- Filing and data archiving
- Administrative Support
- Office Supplies Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Successfully resolved [Number] customer issues per [Time period].
- Managed inventory and office budgeting for supplies for busy office of [Number] employees.
- Oversaw implementation of new phone system which resulted in more cost-effective service.
Interests
Timeline
Clerical Support Associate
Optum
01.2008 - Current
Receptionist/ Data Entry
EJ Paper Company
01.2005 - 01.2008
High School Diploma -
Gorton High School
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