Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Patricia Ellis

Napa,CA

Summary

Accomplished Branch Manager with a proven track record at Citibank, enhancing customer satisfaction and branch performance. Expert in Branch Operations Management and fostering customer relationships, demonstrated through strategic oversight and exceptional attention to detail. Achieved objectives by implementing efficient operational practices and resolving client issues, leading to improved service quality.

Overview

47
47
years of professional experience

Work History

Branch Manager

Citibank
08.1974 - 05.2021
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

Education

High School Diploma -

Vintage High School
Napa, CA

Skills

  • Branch Operations Management
  • Customer Service
  • Customer Relationships
  • Excellent time management skills

Accomplishments

  • Repeatedly received recognition from superiors for excellence in service.
  • Successfully closed an average of 4 loans per month.
  • Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
  • Improved employee satisfaction and reduced turnover number%.
  • Supervised team of [Number] staff members.

Timeline

Branch Manager

Citibank
08.1974 - 05.2021

High School Diploma -

Vintage High School

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Patricia Ellis