Patricia Espino
San Antonio
Summary
Proven expert in dispatch operations, I enhanced customer satisfaction and operational efficiency at Tysun Kurp Staffing and JW Logistics by optimizing routes and communication protocols. Skilled in dispatch response and team collaboration, I significantly reduced response times. My approach combines technical proficiency with exceptional interpersonal skills, driving notable improvements in service delivery.
Overview
6
6
years of professional experience
Work History
Dispatch
Tysun Kurp Staffing
08.2023 - 02.2024
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Improved response times by optimizing patrol routes and utilizing efficient dispatch systems.
- Communicated effectively with dispatch teams to provide updates on location and schedule changes.
- Streamlined dispatch operations by implementing efficient scheduling and route planning strategies.
- Enhanced customer satisfaction with timely and accurate dispatch information updates.
- Reduced response time for service calls by optimizing dispatch routes and prioritizing tasks.
Dispatch
JW Logistics
04.2019 - 04.2023
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Monitored real-time fleet movements to adjust dispatch plans as needed, ensuring optimal service levels.
- Collaborated with warehouse personnel to optimize loading procedures, minimizing delays in shipment dispatch.
- Optimized dispatch operations by implementing efficient route planning and resource allocation strategies.
- Maintained adherence to dispatch communication and response protocols.
- Clearly and effectively communicated with other drivers and dispatch via radio.
Driver, Warehouse Orders
Amazon
02.2018 - 03.2019
- Maintained safe driving records by strictly following traffic rules and regulations.
- Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
- Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
- Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
- Utilized GPS navigation systems effectively for precise route guidance and seamless transport between destinations.
- Enhanced customer satisfaction with timely deliveries and professional communication during pickups and dropoffs.
- Maintained detailed logs of miles driven, hours worked, fuel expenses, vehicle maintenance activities.
Education
High School Diploma -
SA Leadership Academy
San Antonio, TX07-2019
Skills
- Dispatch response
- Order dispatch
- Dispatch supervision
- Dispatch protocols
- Dispatch protocol knowledge
- Dispatch communication
- Phone dispatch
- Dispatch of drivers
Timeline
Dispatch
Tysun Kurp Staffing
08.2023 - 02.2024
Dispatch
JW Logistics
04.2019 - 04.2023
Driver, Warehouse Orders
Amazon
02.2018 - 03.2019
High School Diploma -
SA Leadership Academy
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