Patricia Espinoza
Adelanto,CA
Summary
Highly motivated and committed Customer Service with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Personal Care Assistant
Aveanna Healthcare
04.2021 - Current
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
- Collaborated with healthcare professionals to develop individualized care plans addressing each client''s specific needs.
- Facilitated client transportation to appointments, ensuring punctuality while providing emotional support during visits.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Provided emotional support and companionship to clients.
- Helped clients to maintain independence and quality of life.
- Provided assistance with medication management.
Customer Service/Front and Back Office Medical Assistant
Cedar Sinai Medical Center Jay N. Schapira Inc
05.2012 - 01.2018
- Streamlined patient flow by efficiently managing front and back office tasks, including scheduling appointments and maintaining records.
- Enhanced patient satisfaction by providing compassionate care and addressing their concerns during visits.
- Improved overall clinic efficiency by performing clinical duties such as taking vital signs, administering injections, and drawing blood samples.
- Contributed to a well-organized work environment by maintaining clean examination rooms and restocking supplies regularly.
- Facilitated seamless communication between patients and healthcare providers by effectively relaying messages, test results, and prescription refills.
- Expedited insurance claim processing by accurately recording patient information and submitting necessary documentation in a timely manner.
- Reduced wait times for patients through proficient handling of check-in and check-out processes, ensuring smooth appointment transitions.
- Assisted physicians with various procedures, improving the quality of care provided to patients throughout their visit.
- Ensured proper follow-up care for patients by diligently scheduling referrals or additional tests as needed.
- Maintained the confidentiality of sensitive patient information by adhering to HIPAA guidelines when handling medical records and documents.
- Demonstrated adaptability in fast-paced environments by swiftly shifting between front and back office tasks as needed.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Oriented and trained new staff on proper procedures and policies.
- Completed EKGs and other tests based on patient presentation in office.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Partnered with insurance company contacts to obtain authorizations related to performing medical procedures.
- Submitted insurance claims and updated patients' insurance information.
Front/Back Office Lead Medical Assistant
Lincoln Heights Medical Clinic
09.2007 - 04.2010
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Implemented care and efficiency improvements to support and enhance office operations.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Oriented and trained new staff on proper procedures and policies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Called and faxed pharmacies to submit prescriptions and refills.
- Performed medical records management, including filing, organizing and scanning documents.
Customer Service Cashier
Farrucci Studios
06.2006 - 09.2007
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Answered product questions using knowledge of sales and store promotions.
- Referred to price sheets and special sale bulletins to enter price changes.
Customer Service Cashier
Ritmo Latino
01.2006 - 06.2006
- Streamlined the checkout process for faster service and improved customer experience.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Redeemed coupons to discount purchases.
- Set up new sales displays each week with fresh merchandise.
Education
Medical Assistant
American Career College
Los Angeles, CA06.2007
Skills
- Patient Scheduling
- HIPAA Regulations
- Supply Ordering
- Front Office Support
- Patient Registration
- Appointment Management
- Customer Service
- Telephone Etiquette
- Critical Thinking
- Back Office Support
- Problem Solving
- Electronic Health Records
Timeline
Personal Care Assistant
Aveanna Healthcare
04.2021 - Current
Customer Service/Front and Back Office Medical Assistant
Cedar Sinai Medical Center Jay N. Schapira Inc
05.2012 - 01.2018
Front/Back Office Lead Medical Assistant
Lincoln Heights Medical Clinic
09.2007 - 04.2010
Customer Service Cashier
Farrucci Studios
06.2006 - 09.2007
Customer Service Cashier
Ritmo Latino
01.2006 - 06.2006
Medical Assistant
American Career College
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