Patricia Fazio-Pica
Cape Coral,FL
Summary
Enthusiastic and dedicated professional with a strong background in telecommunications seeking a new and challenging career opportunity. Known for a hardworking nature, consistently striving for excellence in all areas and always eager to learn new skills and advance the career. Performance demonstrates a high level of dedication, loyalty, commitment, and professional integrity.
Overview
14
14
years of professional experience
Work History
Instructional Support
Lee County School District
11.2023 - Current
- Provided instructional support to students with special needs through differentiated instruction and accommodations tailored to their unique requirements.
- Provided instructional support to fellow educators when requested or required throughout the academic year.
- Provided guidance and support for at-risk students through mentorship and working with the students counselor.
Customer Service Representative
Lee Health
11.2022 - 10.2023
- Provided exceptional customer service to patients, including being nominated for 'Out of this World CSRs' 2023.
- Responded to and route roughly 200 patient telephone encounters per month.
- Completed the check-in process for approximately 100 patients each week.
- Processed insurance authorization for 400 plus referrals monthly.
Facilitator II- Offline Customer Support
Charter Communications
05.2017 - 07.2022
- Facilitated training for 100 employees located in Bradenton, FL that were transitioning from a billing call center to a new position as Offline Customer Support agents
- Coordinated with management to provide new hire training for our teams in Riverview and Bradenton
- Supported agents once they transitioned from training to the call center floor
- Participated in multiple sessions with Learning & Development to redesign a completely modern New Hire curriculum; facilitated the November 2020 New Hire class using the new curriculum and provided feedback to Learning & Development once the class was completed.
Sales Trainer-Inbound Sales
Charter Communications/Time Warner Cable
01.2011 - 05.2017
- Streamlined onboarding process for new hires, ensuring proper training in product knowledge and sales process.
Education
Skills
- Coaching and Mentoring
- New hire on-boarding
- Presentation
- Critical Thinking
- Relationship Building
Timeline
Instructional Support
Lee County School District
11.2023 - Current
Customer Service Representative
Lee Health
11.2022 - 10.2023
Facilitator II- Offline Customer Support
Charter Communications
05.2017 - 07.2022
Sales Trainer-Inbound Sales
Charter Communications/Time Warner Cable
01.2011 - 05.2017
Similar Profiles
Natalyn WaltonNatalyn Walton
Director of Bands at Lee High School - Lee County School DistrictDirector of Bands at Lee High School - Lee County School District
Ana C. Mayo MorgadoAna C. Mayo Morgado
Custodian at Lee County School District at Colonial Elementary SchoolCustodian at Lee County School District at Colonial Elementary School
Jana A. JacksonJana A. Jackson
ESE Middle School (Grades 6-8) Teacher at Lee County School DistrictESE Middle School (Grades 6-8) Teacher at Lee County School District
Yamilys C. Obregon HernandezYamilys C. Obregon Hernandez
Teacher of Foreign Language, Spanish at Lee County School DistrictTeacher of Foreign Language, Spanish at Lee County School District
Yunior Quintero RamosYunior Quintero Ramos
Installer at Kelly Air SystemsInstaller at Kelly Air Systems