Patricia Flanagan

• Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
• Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
• Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
• Performed on-site coding audits to determine accuracy and compliance with coding guidelines.
• Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
• Monitored changes in coding regulations to provide recommendations for compliance.
• Resourcefully used various coding books, procedure manuals, and on-line encoders.
• Trained and mentored junior coders to support growth and development amd apply high-quality coding practices.
• Reviewed patient charts to better understand health histories, diagnoses, and treatments.
• Correctly coded and billed medical claims for various hospital and nursing facilities.
• Interacted with physicians and other healthcare staff to ask questions regarding patient services.
• Verified signatures and checked medical charts for accuracy and completion.
• Created and maintained up-to-date patient medical records to enable tracking history and preserve consistent information.
• Input data into computer programs and filing systems.
• Reviewed medical records for completeness and filed records in alphabetic and numeric order.
• Processed and tracked requests for medical records from external organizations.
• Maintained accuracy, completeness, and security for medical records and health information.
• Utilized electronic medical record systems to store, retrieve and process patient data.

• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Collected, arranged, and input information into database system.
• Evaluated customer needs and feedback to drive product and service improvements.
• Gathered, organized and input information into digital database.

• Contributed and reported data relevant fo oncology annual report and service line activities.
• Performed abstracting activities by extracting cancer registry data.
• Prepared routine and special reports for medical staff, oncology program, hospital administration and accrediting agencies.
• Followed release of personal health information guidelines set forth by HIPAA.
• Conducted case finding to maintain complete cancer registry database.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.

• Wrote letters and updates for customer requests.

.Analyzed data and work orders before sending or completing tasks.

• Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
• Processed medical records requests from outside providers according to facility, state, and federal law.
• Scanned medical records in digital format for easy retrieval and accessibility.
• Supported medical staff by providing organized and accurate medical records.

• Answered incoming phone calls, scheduled appointments and addressed messages in phone bucket.
• Maintained HIPAA compliance with patient medical records and personal health information.
• Prioritized work and completed tasks on time against tight deadlines.
• Verified demographics, updated patient profile and collected co-payments or outstanding balances.
• Verified paperwork accuracy and checked for completion prior to processing.

• Assisted with data entry and administrative support tasks to help meet team goals.
• Maintained physical and computer-based filing systems.
• Sorted and classified documents into appropriate filing systems for increased traceability.
• Assisted with document scanning and imaging projects to support accurate file back-up.
• Managed sensitive or confidential files with attention to data security and storage policies.