Summary
Overview
Work History
Education
Skills
Certification
Language Skills
Additional Skills
Driver's License
Timeline
Generic

PATRICIA FLORES

Bay City,Texas

Summary

Experienced in the following areas: Health Information Coordinator, Medical Records Manager, HIPPA/OSHA Trained, Customer Service, Optical Assistant, Frame Stylist, Cashier

Experienced with managing office communications, schedules, and records. Utilizes strong organizational and multitasking skills to ensure smooth office operations. Track record of effective communication and problem-solving in dynamic environments.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Secretary to Chief of Human Resources & Personnel

Bay City Independent School District
08.2022 - Current
  • Coordinated executive schedules, ensuring optimal time management and prioritization of key appointments.
  • Managed correspondence, streamlining communications between departments and external stakeholders.
  • Maintained comprehensive filing systems, enhancing document retrieval efficiency and accuracy.
  • Assisted in the preparation of reports and presentations, facilitating informed decision-making processes.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Health Information Coordinator

Bay Villa Health Care Center
01.2013 - 06.2015
  • Oversaw the assembly, pulling, routing, retrieval, and filing of patient charts.
  • Maintained and processed the data and patient records in a health care facility.
  • Obtained medical records on a timely matter for a residents of nursing home.
  • Followed policies and procedures regarding the handling of health information that are incompliance with the standards and the regulations associated with the Health Insurance Portability and Accountability Act (HIPAA).

Cashier

HEB
08.2011 - 01.2013
  • Received and handled a high volume of payments in the form of cash, check, credit cards, vouchers, or automatic debits.
  • Maintained clean and orderly checkout areas.
  • Weighed items sold by weight in order to determine prices.
  • Bagged merchandise.
  • Requested information or assistance using paging systems.
  • Offer customers carry-out service at the completion of transactions.
  • Provided excellent customer service.
  • Operated electronic scanners,and cash registers.

Optical Assistant

TSO
05.2001 - 08.2001
  • Triage and route patients.
  • Provided excellent customer service
  • Answered phones offering the customer a warm reception.
  • Scheduled appointments using practice management system.
  • Assisted Optometrist.
  • Authorized insurance benefits prior to visit if possible.
  • Organized and shined frames and clean lenses.
  • Call customers to schedule frame pickups with Optician.
  • Checked out patients, schedule follow-up visits and process payments when needed.
  • Sense of style & ability to guide frame selection based upon shape of patient's face and frame fit.

Education

High School Diploma -

Bay City High School
Bay City, Texas

Skills

  • Typing Speed: 40 Words Per Minute
  • Data Entry Terminal (PDT, Mainframe Terminal, etc)
  • EMail Software (Outlook, Thunderbird, etc)
  • Internet Browser (Internet Explorer, Firefox, etc)
  • Peripheral Devices (Scanners, Printers, etc)
  • Personal Computers
  • Presentation Software (PowerPoint, Flash, etc)
  • Word Processing Software (Word, WordPerfect, etc)

Certification

  • Certified Nurse Assistant Certification
  • State of Texas

Language Skills

English - Excellent

Additional Skills

  • Ability to function in a fast paced environment.
  • Team player willing to work independently.
  • Great communication skills in person and on the phone.
  • Self motivated and organizational skills.

Driver's License

Class C - Standard Driver's License

Timeline

Secretary to Chief of Human Resources & Personnel

Bay City Independent School District
08.2022 - Current

Health Information Coordinator

Bay Villa Health Care Center
01.2013 - 06.2015

Cashier

HEB
08.2011 - 01.2013

Optical Assistant

TSO
05.2001 - 08.2001

High School Diploma -

Bay City High School

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