Patricia Flynn
Des Moines,IA
Overview
25
25
years of professional experience
Work History
Technical Support Specialist
CenturyLink
Des Moines, IA
06.1995 - 01.2020
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Submitted service tickets for equipment maintenance requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Education
Aquinas High School
La Crosse, WISkills
- Issue and Resolution Tracking
- Service Schedule Coordination
- Defect Analysis and Resolution
- Resolving Problems and Incidents
- Customer Service Support
- Active Listening
Timeline
Technical Support Specialist
CenturyLink
06.1995 - 01.2020
Aquinas High School