Michael Francis
Miami Gardens,FL
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
15
15
years of professional experience
Work History
Supervisor
N & K Enterprises
11.2021 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Supervisor
Kendall Regional Hospital
10.2019 - 11.2021
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Manager
N & K Enterprises
09.2008 - 10.2019
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
Miami Central Senior High School
Miami, FL1978
Skills
- Operations Management
- Staff Management
- Industrial Hygiene
- Training and Mentoring
- Staff Discipline
- Employee Motivation
- Strategic Planning
Timeline
Supervisor
N & K Enterprises
11.2021 - Current
Supervisor
Kendall Regional Hospital
10.2019 - 11.2021
Manager
N & K Enterprises
09.2008 - 10.2019
High School Diploma -
Miami Central Senior High School
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