Patricia Galbraith
CSR
Imlay City,Michigan
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
Work History
CSR - Radiology
Henry Ford Macomb Hospital
Clinton Township, MI
01.2022 - Current
- Scanned Radiology documents and insurance cards to include in patient charts.
- Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
- Welcomed patients to facility and assisted with registration sign-in process.
- Assisted with scheduling appointments, verifying insurance coverage, and collecting payments.
- Entered all patient information into the registration system accurately and efficiently.
- Responded to incoming department phone calls and directed callers to appropriate team members based on need.
- Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.
- Reviewed patient information and verified accuracy of demographic data in order to register patients.
Front Desk Receptionist - Orthopedic
Henry Ford Macomb Hospital
Clinton Township, MI
01.2022 - Current
- Updated customer database with accurate contact information and notes on interactions with customers.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
Volunteer Coordinator
Imlay City School
Imlay City, MI
08.2015 - 06.2019
- Delegated work to staff, setting priorities and goals.
- Maintained up-to-date volunteer calendar coordinating scheduling and staff availability.
- Matched volunteers with open positions based on individual strengths and knowledge.
- Communicated regularly with volunteers, assisting with issues and questions.
- Oversaw creation and use of volunteer support brochures, fliers and cards.
- Led new volunteer orientation to organization and programs.
- Monitored compliance with organizational policies and procedures.
Secretary Manager
Team Donahoe Wrestling Club
Davison, MI
08.2010 - 05.2015
- Streamlined office processes and procedures to boost profits and productivity and facilitate continuous improvements.
- Organized and maintained documents, files and records.
- Verified accuracy of invoices before submitting them for payment approval.
- Maintained a high level of confidentiality in all areas of work.
- Managed office operations and procedures, including recordkeeping systems, filing systems, supply requisition, mail distribution and other administrative services.
Secretary's Assistant
Perma-Tex Reserfacing
Roseville, MI
08.2006 - 06.2009
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Received and routed incoming calls and correspondence to promote timely communication.
- Proofread documents before submission to ensure accuracy of content and grammar.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Managed calendars of multiple executives and managers simultaneously ensuring that all deadlines were met in a timely fashion.
- Processed invoices and other financial records.
Education
CPC Medical Coding
Charles Stewart Mott Community College
Flint, MI06-2021
CPC Medical Biller
Charles Stewart Mott Community College
Flint, MI02-2021
High School Diploma -
Utica High School
Utica, MI06-1994
Skills
- Office Equipment Proficiency
- Multi-Task Management
- Typing Proficiency
- Adaptive Team Player
- Payment Processing
- Professional Telephone Demeanor
- Medical Terminology Knowledge
- Appointment Scheduling
References
ResurfacingPermaDonahoe
- Sathish M Philip, MD (586) 836-8836
- Linda Smith, R.T.R (810) 656 -9315
Timeline
CSR - Radiology
Henry Ford Macomb Hospital
01.2022 - Current
Front Desk Receptionist - Orthopedic
Henry Ford Macomb Hospital
01.2022 - Current
Volunteer Coordinator
Imlay City School
08.2015 - 06.2019
Secretary Manager
Team Donahoe Wrestling Club
08.2010 - 05.2015
Secretary's Assistant
Perma-Tex Reserfacing
08.2006 - 06.2009
CPC Medical Coding
Charles Stewart Mott Community College
CPC Medical Biller
Charles Stewart Mott Community College
High School Diploma -
Utica High School
Similar Profiles
Layla BajricLayla Bajric
Volunteer at Henry Ford Macomb HospitalVolunteer at Henry Ford Macomb Hospital
Maureen KirkpatrickMaureen Kirkpatrick
Registered Nurse Pre/Post Cath Lab and IR at Henry Ford Macomb HospitalRegistered Nurse Pre/Post Cath Lab and IR at Henry Ford Macomb Hospital
Aileen DeNardoAileen DeNardo
Vascular Ultrasound Technologist at Henry Ford Macomb HospitalVascular Ultrasound Technologist at Henry Ford Macomb Hospital
Melanie BrikhoMelanie Brikho
Registered Nurse at Henry Ford Macomb HospitalRegistered Nurse at Henry Ford Macomb Hospital
Cruz OrozcoCruz Orozco
Vintech Industries at ManufacturerVintech Industries at Manufacturer