Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

PATRICIA GARCIA

6780 Cayton St Houston ,TX

Summary

Experienced Toll Road Collections Agent with strong payment and customer service background in fast-paced environments. Skilled at ensuring accurate toll fee collection and resolving payment issues. Demonstrates professionalism in handling customer inquiries, enforcing payment policies, and supporting team efficiency, with a commitment to operational accuracy and positive customer interactions.

Overview

2
2
years of professional experience

Work History

Collections Agent

Linebarger Gogga Blair & Sampson
Houston, TX
05.2024 - Current
  • Successfully handle high-volume calls from delinquent customers.
  • Provide excellent customer service while following collections procedures.
  • Assist customers with making payments via credit cards, or ACH payments.
  • Develop strong communication skills to negotiate payment plans with customers.
  • Perform skip tracing methods to locate missing debtors.
  • Demonstrate the ability to stay organized and manage multiple accounts simultaneously.
  • Work closely with management to resolve or assist with customer issues.
  • Respond promptly to customer inquiries regarding their accounts.

Cashier

joe v's smart shop
Houston, TX
01.2024 - 05.2024
  • Operated the cash register and accurately processed payments.
  • Maintained cleanliness of the checkout area by cleaning counters, sweeping the work area and restocking grocery bags.
  • Built and maintained positive working relationships with co-workers.
  • Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
  • Provided excellent customer service by welcoming customers, and offering assistance.
  • Accurately processed customer payments using cash, credit cards, and checks.
  • Utilized problem-solving skills to effectively handle difficult situations.
  • Assisted with training and mentoring new team members.
  • Operated the POS system efficiently to ensure accurate transactions.

Education

High School Diploma -

Pasadena Memorial High School
Pasadena, TX
05-2019

Skills

  • Outbound calling
  • Payment arrangement
  • Call center experience
  • Collections
  • Skip tracing
  • Billing procedures
  • Account review
  • Organizational skills
  • Payment processing

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Collections Agent

Linebarger Gogga Blair & Sampson
05.2024 - Current

Cashier

joe v's smart shop
01.2024 - 05.2024

High School Diploma -

Pasadena Memorial High School

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