Patricia Garcia
Naples
Summary
Dedicated Patient Services Specialist and Certified Medical Assistant with over 12 years of experience in fast-paced healthcare settings. Expertise in managing patient check-in, insurance verification, and appointment coordination, while fostering strong patient relationships and ensuring compliance with HIPAA regulations.
Overview
2
2
Languages
1
1
Certification
13
13
years of professional experience
Work History
Patient Services Specialist
Pediatric Orthopedic of SWFL
02.2021 - Current
- Deliver exceptional patient service by managing all aspects of patient check-in, registration, and check-out.
- Verified insurance eligibility, authorizations, referrals, and benefits, facilitating timely patient care and accurate billing.
- Collaborated with physicians, clinical staff, and patients to coordinate care, enhancing patient experience and continuity.
- Coordinate physician schedules and follow-up appointments while maintaining efficient patient flow.
- Maintained accurate demographic, insurance, and financial information in electronic medical records, supporting efficient patient processing.
- Consistently uphold HIPAA standards while safeguarding confidential patient information.
Patient Care Representative / Medical Assistant
Healthcare Network
09.2018 - 02.2021
- Provided comprehensive administrative and clinical support in a high-volume primary care practice.
- Performed patient intake, obtained and documented vital signs, and prepared patients for examinations.
- Verified insurance coverage and processed referrals to ensure seamless patient access to care.
- Managed appointment scheduling and patient communications to enhance front-office operations.
- Provided compassionate, patient-focused service, maintaining professionalism and efficiency in all interactions.
Patient Care Representative / Medical Assistant
Physicians Regional
09.2016 - 12.2017
- Performed patient intake, documented medical histories, and recorded vital signs.
- Coordinated appointments and maintained accurate electronic medical records to ensure seamless patient flow.
- Supported physicians and nursing staff by providing patient care and administrative assistance, enhancing overall patient experience.
- Assisted with daily office operations, contributing to improved patient satisfaction and streamlined workflows.
Medical Assistant / Patient Representative
Naples Medical Center
09.2013 - 09.2016
- Obtained vital signs, documented patient histories, and prepared patients for examinations.
- Coordinated patient registration, appointment scheduling, and front-office operations to enhance operational efficiency and patient satisfaction.
- Cultivated positive patient experiences through empathetic communication and attentive service, leading to improved patient trust and satisfaction.
- Maintained complete and accurate medical records while ensuring compliance with healthcare regulations.
- Supported providers in delivering quality care in endocrinology practice by ensuring efficient patient flow and accurate information exchange.
Education
Medical Assistant Certificate -
Lorenzo Walker Institute of Technology
09-2013
Certified Nursing Assistant (CNA) -
Lorenzo Walker Institute of Technology
01-2011
High School Diploma -
Golden Gate High School
01-2007
Skills
- Medical Assisting
- Patient Registration
- Insurance Verification
- Appointment Scheduling
- Electronic Medical Records (Epic, Athenahealth, Phoenix Ortho EMR, OPS EMR)
- HIPAA Compliance
- Medical Documentation
- Vital Signs
- Referral Management
- Front office management
- Customer service management
- Bilingual (English & Spanish)
- Patient Relations
- Insurance verification
- Patient registration
Certification
- BLS (CPR & AED for Healthcare Providers)
- CERTIFIED MEDICAL ASSISTANT
Languages
English
Professional
Spanish
Professional
Timeline
Patient Services Specialist
Pediatric Orthopedic of SWFL
02.2021 - Current
Patient Care Representative / Medical Assistant
Healthcare Network
09.2018 - 02.2021
Patient Care Representative / Medical Assistant
Physicians Regional
09.2016 - 12.2017
Medical Assistant / Patient Representative
Naples Medical Center
09.2013 - 09.2016
Medical Assistant Certificate -
Lorenzo Walker Institute of Technology
Certified Nursing Assistant (CNA) -
Lorenzo Walker Institute of Technology
High School Diploma -
Golden Gate High School