PATRICIA GARRETT
El Paso,TX
Summary
Dynamic hospitality and event professional with extensive experience in event coordination, travel logistics, and guest services across large-scale and high-profile environments. Proven ability to manage end-to-end event operations, coordinate group experiences, and deliver exceptional customer service in fast-paced settings. Skilled in vendor relations, team leadership, and creating seamless, engaging experiences for diverse audiences. Bilingual (English/Spanish) with strong cultural awareness.
Overview
33
33
years of professional experience
Work History
Travel Director
Maritz Global Events
01.2024 - Current
- Lead on-site event operations for group travel programs, ensuring seamless execution of itineraries, activities, and guest experiences
- Coordinate transportation, accommodations, meals, and event logistics for large groups
- Serve as primary point of contact for attendees, vendors, and stakeholders, delivering high-level customer service
- Manage real-time problem-solving for schedule changes, weather disruptions, and operational challenges
- Design and execute engaging group activities and experiences, enhancing attendee satisfaction
- Oversee budgets and vendor negotiations to optimize cost and service quality
Customer Support & Service Representative
Southwest Airlines
04.2022 - 08.2023
- Delivered high-volume customer support in a fast-paced environment, handling 50+ daily interactions
- Assisted passengers with bookings, changes, and travel coordination, ensuring a smooth customer journey
- Resolved cancellations, delays, and service issues with professionalism and efficiency
- Maintained accurate customer records and contributed to overall service excellence
Customer Service Representative
Grace & Heart Jewelry
01.2017 - 06.2019
- Managed order fulfillment, returns, and customer inquiries to ensure high satisfaction and retention
- Trained new staff on service standards and operational processes
- Improved customer experience through personalized service and feedback-driven enhancements
Customer Service Representative
NU Car Rentals
01.2015 - 01.2017
- Coordinated reservations across 125+ global locations, managing complex travel logistics
- Supported high call volumes while maintaining service quality and efficiency
- Trained and coached staff to improve performance and customer satisfaction
Director of Sales / Senior Sales Manager
El Paso Convention & Visitors Bureau
01.2006 - 01.2009
- Led sales and marketing efforts to attract conventions, sporting events, and large-scale group business to the region
- Built relationships with meeting planners and event organizers nationwide
- Promoted city venues for conferences, tournaments, and major events
- Developed proposals, presentations, and event bids to secure new business
- Collaborated with venues and stakeholders to ensure successful event execution
District Sales Manager
Advantage Rent-A-Car
01.2000 - 01.2006
- Managed multi-location operations with $7.2M+ annual revenue and 25 staff
- Oversaw budgeting, staffing, and performance across multiple markets
- Built partnerships with local businesses and event organizers to drive revenue
Corporate Government & Leisure Travel Agent
Carlson Wagonlit Travel
01.1993 - 01.2000
- Coordinated travel, hospitality, and special events for military and government clients at Fort Bliss
- Managed group travel logistics including air, lodging, transportation, and event planning
- Organized and executed formal events, ceremonies, and hospitality functions
- Negotiated with vendors and ensured protocol compliance for high-level events
Education
Certified Travel Associate -
International Air and Aviation Academy
TexasHigh School Diploma - undefined
Hanks High School
TexasSkills
- Event & Program Coordination
- Guest Experience & VIP Services
- Sporting & Large-Scale Event Support
- Operations & Logistics Management
- Vendor & Venue Coordination
- Team Leadership & Staff Training
- Budgeting & P&L Oversight
- Conflict Resolution & Problem Solving
- Bilingual: English & Spanish
- Emergency preparedness
Timeline
Travel Director
Maritz Global Events
01.2024 - Current
Customer Support & Service Representative
Southwest Airlines
04.2022 - 08.2023
Customer Service Representative
Grace & Heart Jewelry
01.2017 - 06.2019
Customer Service Representative
NU Car Rentals
01.2015 - 01.2017
Director of Sales / Senior Sales Manager
El Paso Convention & Visitors Bureau
01.2006 - 01.2009
District Sales Manager
Advantage Rent-A-Car
01.2000 - 01.2006
Corporate Government & Leisure Travel Agent
Carlson Wagonlit Travel
01.1993 - 01.2000
High School Diploma - undefined
Hanks High School
Certified Travel Associate -
International Air and Aviation Academy