Stephanie Berry
Lindenwold
Summary
Strategic and relationship-driven professional with 11+ years of experience leading community engagement, stakeholder communications, workforce development, and program growth initiatives within behavioral health and human services environments. Skilled in client engagement, cross-functional collaboration, recruitment marketing, performance analytics, and strategic communications. Proven ability to improve operational visibility, strengthen organizational relationships, and drive measurable outcomes through data-informed decision-making and team leadership. Experienced in managing multi-site operations, coordinating community partnerships, and supporting high-performing teams in behavioral health, correctional, and community-based environments serving individuals with mental health, behavioral health, and co-occurring needs. Strong background in KPI tracking, employee engagement, customer service, and collaborative problem-solving. MBA candidate specializing in Organizational Leadership with a strong interest in marketing strategy, brand communication, and outreach coordination.
Overview
9
9
years of professional experience
Work History
Residence Program Director / Operations
Cumberland County Guidance Center
10.2025 - Current
- Direct daily operations and coordinate communication across multiple service teams to improve organizational efficiency and client engagement.
- Recruit, interview, onboard, and mentor staff while supporting workforce engagement and employee retention initiatives.
- Strengthen internal communication and team collaboration through structured leadership development and coaching strategies.
- Monitor KPIs and operational metrics to improve service delivery, workflow efficiency, and program outcomes.
- Improved referral-to-admission conversion efficiency by 25% through streamlined communication and intake coordination processes.
- Increased successful discharge transition outcomes by 30% through enhanced stakeholder engagement and interdisciplinary planning.
- Maintain full audit readiness and compliance with regulatory and quality assurance standards.
Substance Use Disorder Counselor
Gateway Foundation – Mid-State Prison
02.2024 - 04.2025
- Delivered evidence-based services supporting engagement initiatives for 100+ individuals weekly.
- Facilitated group presentations, client communication sessions, and individualized service planning.
Senior Treatment Supervisor
Volunteers of America – Hope Hall (DOC)
02.2023 - 02.2024
- Supervised multidisciplinary teams while promoting a collaborative and service-focused work culture.
- Reduced behavioral incidents by 40% through structured intervention leadership, communication improvements, and staff training initiatives.
- Maintained compliance with audit, licensing, and regulatory standards through detailed oversight and documentation management.
Supervisor – Adult Blended/Forensic Case Management
The Consortium, Inc.
12.2019 - 01.2023
- Managed community engagement and stakeholder communication efforts with healthcare providers, public agencies, and external partners.
- Increased productivity by 30% through improved workflow management and accountability systems.
- Led recruitment and employee engagement initiatives that reduced corrective actions by 50% and strengthened team performance.
- Ensured compliance with audit requirements, regulatory standards, and quality assurance protocols.
Supervisor – Three Shift Operations
Southwest Nu-Stop
05.2017 - 11.2019
- Rebuilt and staffed an entire operational shift through recruitment outreach, onboarding coordination, and workforce engagement strategies.
- Coordinated service communication with CBH, DBHIDS, forensic systems, psychiatric hospitals, and community partners throughout Philadelphia.
- Maintained full audit readiness and adherence to city, state, and managed care regulatory requirements.
Education
MBA - Organizational Leadership
Wilmington University
M.S. - Administration of Human Services
Wilmington University
B.A. - Law & Justice
Rowan University
Skills
- Marketing Coordination & Brand Communication
- Community Outreach & Stakeholder Engagement
- Strategic Communications
- Client & Customer Relationship Management
- Recruitment Marketing & Workforce Engagement
- KPI Tracking & Performance Analytics
- Event & Program Coordination
- Cross-Functional Team Collaboration
- Public Relations & Community Partnerships
- Employee Engagement & Team Development
- Data Reporting & Operational Analysis
- Outlook & Microsoft Teams Communication
- Excel Analytics & Data Reporting
- EHR/EMR & Digital Documentation Systems
- Problem-Solving & Process Improvement
Accomplishments
KEY ACCOMPLISHMENTS
- Demonstrated crisis leadership and intervention skills by supporting a client through a critical mental health emergency, contributing to suicide prevention and successful stabilization efforts.
- Coordinated community outreach and stakeholder collaboration efforts to safely locate and support an eloped client, ensuring continuity of care and client safety.
- Led collaborative support efforts that empowered a client to successfully publish a book, reinforcing personal development, self-advocacy, and recovery-focused outcomes.
Timeline
Residence Program Director / Operations
Cumberland County Guidance Center
10.2025 - Current
Substance Use Disorder Counselor
Gateway Foundation – Mid-State Prison
02.2024 - 04.2025
Senior Treatment Supervisor
Volunteers of America – Hope Hall (DOC)
02.2023 - 02.2024
Supervisor – Adult Blended/Forensic Case Management
The Consortium, Inc.
12.2019 - 01.2023
Supervisor – Three Shift Operations
Southwest Nu-Stop
05.2017 - 11.2019
M.S. - Administration of Human Services
Wilmington University
B.A. - Law & Justice
Rowan University
MBA - Organizational Leadership
Wilmington University
PROFESSIONAL LEADERSHIP & RESEARCH ENGAGEMENT
- Conduct ongoing research in organizational leadership, workforce development, strategic communication, and global business practices.
- Participate in professional forums and leadership discussions focused on international business strategy, organizational effectiveness, and employee development.
- Engage with global leadership networks and collaborative discussions centered on strategic leadership, operational improvement, and workforce engagement initiatives.
- Maintain continued professional interest in leadership innovation, business strategy, team performance, and organizational growth trends.