PATRICIA GIROUX
Manager
Norton,MA
Summary
Experienced Business Manager skillful in monitoring and managing daily business operations with a focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with a 20+ year history of successful industry performance.
Overview
48
48
years of professional experience
7
7
Certifications
Work History
President & Operating Manager
SUN STAR, INC. DBA/ BLUE MOON CAFÉ
1988.09 - 2006.02
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Managed financial, operational, and human resources to optimize business performance.
- Monitored financial performance and implemented measures to meet budgetary standards.
- Reduced operational costs through strategic cost management initiatives.
Owner & Operating Manager
MEMORY BOUTIQUE
1989.04 - 1991.09
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses, and attract new customers.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and weekly payroll to handle financial needs.
Operating Manager
PARIS CROISSANT Franchise
1987.03 - 1989.05
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to deliver goods and services timely and accurate.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding, and training new hires to fulfill business requirements.
Adult ESL Teacher
MICROSOFT WORD SORTWARE, BRISTOL COMMUNITY COLLEGE
2008.01 - 2009.01
- Taught classes daily with advanced, beginner, and intermediate levels of students.
- Delivered and developed lesson plans by using a broad range of teaching techniques and strategies.
- Tailored lesson plans to accommodate differences in learning styles and speeds.
- Provided a supportive, nurturing learning environment to encourage student responsibility.
- Gave one-on-one attention to each student while maintaining overall focus on the entire group.
Loan Originator & Assistant Team Manager
ALLIED HOME MORTGAGE & CAPITAL CORPORATION
2007.01 - 2008.01
- Resolved discrepancies between borrowers, lenders, and financial institutions with detail orientation and efficiency.
- Updated borrowers through each loan application step, approval, and closing process while remaining attentive to customer needs.
- Interviewed applicants to assess loan requirements before suggesting offers.
- Prepared documents for customers, submitting and overseeing each step of the closing process.
- Monitored the performance of existing loan portfolios to identify and address any issues.
- Utilized risk management strategies to attain high loan approval rates.
Automobile Sales Associate
BOCH HONDA
2006.01 - 2007.04
- Closed sales by overcoming objections, asking for sales, negotiating prices, and completing purchase contracts,
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives, and explaining warranties and services.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Greeted customers on the lot and showroom to answer questions about the brand and available inventory.
- Prepared purchased vehicles and completed final delivery checks.
- Located merchandise across various stores to address customer needs.
- Engaged in friendly conversations with customers to better uncover individual needs.
- Followed up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Office Manager
UNITED FOOD CORPORATION
1975.09 - 1987.01
- Payroll, scheduling, inventory ordering, phones
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Reported to senior management on organizational performance and progress toward goals.
- Coordinated special projects and managed schedules.
- Developed and maintained successful relationships with vendors, suppliers, and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Updated reports, managed accounts, and generated reports for the company database.
- Maintained computer and physical filing systems.
Daytona Beach Hypnosis and Hypnotherapy
Patricia Giroux, LLC.
2018.05 - Current
- Created a positive and encouraging environment to motivate clients to realize their best efforts.
- Worked individually with clients struggling to enhance their confidence and strengthen their self-esteem.
- Implemented group workshops and strategies to bolster weight loss and individual performance.
- Promote and assist other therapists.
Bakery/Deli Department Manager
Buc-ee's
Daytona Beach , FL
2021.04 - Current
- Prepared all pastry items following quality standards, quantity control, taste, and presentation.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Monitored counter and display inventory by replacing stock and requesting new products from the kitchen to keep areas well-stocked for maximum sales.
- Maintained a tidy and organized work area to comply with cleanliness standards.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Decorated and merchandised quality bakery goods to build a business reputation and revenue base.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Trained new bakery staff on company policies and systems used to maximize job satisfaction, expertise, and team performance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Education
CERTIFIED LEADER, Market America -
2004
AMERICAN HEART ASSOCIATION, Heart Saver CPR - undefined
2003
CERTIFIED EXECUTIVE COORDINATOR, Market America - undefined
2003
CERTIFIED TRAINER, Servers & Managers Alcohol Responsibility, # 2887 - undefined
2001
Certificate - Microsoft Systems Engineering
Boston University
Boston, MA1998
CERTIFICATE, Microsoft Systems Engineer - undefined
BOSTON UNIVERSITY
BOSTON, MA1997
MICROSOFT SYSTEMS ENGINEERING CERTIFICATION, 3 Certificates in Excellence,, Microsoft Corp. - undefined
1997
MASTER OF ARTS - Lit, Ch Lit
SIMMONS COLLEGE
BOSTON, MA1987
WRITING CERTIFICATES, Harvard Summer Writing Programs - undefined
1986
BACHELOR OF ARTS - undefined
BENTLEY COLLEGE
WALTHAM, MA1984
CERTIFICATE OF EFFECTIVE COMMUNICATIONS & PUBLIC SPEAKING - undefined
1984
ASSOCIATES - HUMAN SERVICES
BUNKER HILL COMMUNITY COLLEGE
CHARLESTOWN, MA1979
High School Diploma -
COYLE-CASSIDY HIGH SCHOOL
TAUNTON, MA1975
Certificate - SEARCH ENGINE OPTIMIZATION
Google
Online2009
Skills
- Employee Recognition
- Personnel Management
- Staff Training
- Software Applications
- Financial Transactions
- Motivational Techniques
- Inventory Tracking and Management
- Personnel Scheduling
- Customer Satisfaction
- Accounts Payable and Accounts Receivable
Certification
- Certified Microsoft Systems Engineer - 1997
- Certified Search Engine Optimization - 2010
- Certified Leader Training - 2004
- Certified Executive Coordinator Training - 2003
- Certified Trainer, Servers and Managers Alcohol Responsibility #2887 - 2001
- Writing Certificates, Harvard Summer Writing Program - 1985 & 1986
- Certificate of Effective Communications & Public Speaking - 1984
Affiliations
- International Medical and Dental Hypnotherapy Association, 2018 - CURRENT
Timeline
Bakery/Deli Department Manager
Buc-ee's
2021.04 - Current
Daytona Beach Hypnosis and Hypnotherapy
Patricia Giroux, LLC.
2018.05 - Current
Adult ESL Teacher
MICROSOFT WORD SORTWARE, BRISTOL COMMUNITY COLLEGE
2008.01 - 2009.01
Loan Originator & Assistant Team Manager
ALLIED HOME MORTGAGE & CAPITAL CORPORATION
2007.01 - 2008.01
Automobile Sales Associate
BOCH HONDA
2006.01 - 2007.04
Owner & Operating Manager
MEMORY BOUTIQUE
1989.04 - 1991.09
President & Operating Manager
SUN STAR, INC. DBA/ BLUE MOON CAFÉ
1988.09 - 2006.02
Operating Manager
PARIS CROISSANT Franchise
1987.03 - 1989.05
Office Manager
UNITED FOOD CORPORATION
1975.09 - 1987.01
CERTIFIED LEADER, Market America -
AMERICAN HEART ASSOCIATION, Heart Saver CPR - undefined
CERTIFIED EXECUTIVE COORDINATOR, Market America - undefined
CERTIFIED TRAINER, Servers & Managers Alcohol Responsibility, # 2887 - undefined
Certificate - Microsoft Systems Engineering
Boston University
CERTIFICATE, Microsoft Systems Engineer - undefined
BOSTON UNIVERSITY
MICROSOFT SYSTEMS ENGINEERING CERTIFICATION, 3 Certificates in Excellence,, Microsoft Corp. - undefined
MASTER OF ARTS - Lit, Ch Lit
SIMMONS COLLEGE
WRITING CERTIFICATES, Harvard Summer Writing Programs - undefined
BACHELOR OF ARTS - undefined
BENTLEY COLLEGE
CERTIFICATE OF EFFECTIVE COMMUNICATIONS & PUBLIC SPEAKING - undefined
ASSOCIATES - HUMAN SERVICES
BUNKER HILL COMMUNITY COLLEGE
High School Diploma -
COYLE-CASSIDY HIGH SCHOOL
Certificate - SEARCH ENGINE OPTIMIZATION
Google
- Certified Microsoft Systems Engineer - 1997
- Certified Search Engine Optimization - 2010
- Certified Leader Training - 2004
- Certified Executive Coordinator Training - 2003
- Certified Trainer, Servers and Managers Alcohol Responsibility #2887 - 2001
- Writing Certificates, Harvard Summer Writing Program - 1985 & 1986
- Certificate of Effective Communications & Public Speaking - 1984
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