PATRICIA GIROUX
Manager
Norton,MA
Summary
Experienced Business Manager skillful in monitoring and managing daily business operations with a focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with a 20+ year history of successful industry performance.
Overview
48
48
years of professional experience
7
7
Certifications
Work History
President & Operating Manager
SUN STAR, INC. DBA/ BLUE MOON CAFÉ
New Bedford, MA
09.1988 - 02.2006
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Managed financial, operational, and human resources to optimize business performance.
- Monitored financial performance and implemented measures to meet budgetary standards.
- Reduced operational costs through strategic cost management initiatives.
Owner & Operating Manager
MEMORY BOUTIQUE
Raynham, MA
04.1989 - 09.1991
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses, and attract new customers.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and weekly payroll to handle financial needs.
Operating Manager
PARIS CROISSANT Franchise
Boston, MA
03.1987 - 05.1989
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to deliver goods and services timely and accurate.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding, and training new hires to fulfill business requirements.
Adult ESL Teacher
MICROSOFT WORD SORTWARE, BRISTOL COMMUNITY COLLEGE
Taunton, MA
01.2008 - 01.2009
- Taught classes daily with advanced, beginner, and intermediate levels of students.
- Delivered and developed lesson plans by using a broad range of teaching techniques and strategies.
- Tailored lesson plans to accommodate differences in learning styles and speeds.
- Provided a supportive, nurturing learning environment to encourage student responsibility.
- Gave one-on-one attention to each student while maintaining overall focus on the entire group.
Loan Originator & Assistant Team Manager
ALLIED HOME MORTGAGE & CAPITAL CORPORATION
Foxborough, MA
01.2007 - 01.2008
- Resolved discrepancies between borrowers, lenders, and financial institutions with detail orientation and efficiency.
- Updated borrowers through each loan application step, approval, and closing process while remaining attentive to customer needs.
- Interviewed applicants to assess loan requirements before suggesting offers.
- Prepared documents for customers, submitting and overseeing each step of the closing process.
- Monitored the performance of existing loan portfolios to identify and address any issues.
- Utilized risk management strategies to attain high loan approval rates.
Automobile Sales Associate
BOCH HONDA
Norwood, MA
01.2006 - 04.2007
- Closed sales by overcoming objections, asking for sales, negotiating prices, and completing purchase contracts,
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives, and explaining warranties and services.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Greeted customers on the lot and showroom to answer questions about the brand and available inventory.
- Prepared purchased vehicles and completed final delivery checks.
- Located merchandise across various stores to address customer needs.
- Engaged in friendly conversations with customers to better uncover individual needs.
- Followed up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Office Manager
UNITED FOOD CORPORATION
Boston, MA
09.1975 - 01.1987
- Payroll, scheduling, inventory ordering, phones
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Reported to senior management on organizational performance and progress toward goals.
- Coordinated special projects and managed schedules.
- Developed and maintained successful relationships with vendors, suppliers, and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Updated reports, managed accounts, and generated reports for the company database.
- Maintained computer and physical filing systems.
Daytona Beach Hypnosis and Hypnotherapy
Patricia Giroux, LLC.
Daytona Beach
05.2018 - Current
- Created a positive and encouraging environment to motivate clients to realize their best efforts.
- Worked individually with clients struggling to enhance their confidence and strengthen their self-esteem.
- Implemented group workshops and strategies to bolster weight loss and individual performance.
- Promote and assist other therapists.
Bakery/Deli Department Manager
Buc-ee's
Daytona Beach, FL
04.2021 - Current
- Prepared all pastry items following quality standards, quantity control, taste, and presentation.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Monitored counter and display inventory by replacing stock and requesting new products from the kitchen to keep areas well-stocked for maximum sales.
- Maintained a tidy and organized work area to comply with cleanliness standards.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Decorated and merchandised quality bakery goods to build a business reputation and revenue base.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Trained new bakery staff on company policies and systems used to maximize job satisfaction, expertise, and team performance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Education
CERTIFIED LEADER, Market America -
2004
AMERICAN HEART ASSOCIATION, Heart Saver CPR - undefined
2003
CERTIFIED EXECUTIVE COORDINATOR, Market America - undefined
2003
CERTIFIED TRAINER, Servers & Managers Alcohol Responsibility, # 2887 - undefined
2001
Certificate - Microsoft Systems Engineering
Boston University
Boston, MA1998
CERTIFICATE, Microsoft Systems Engineer - undefined
BOSTON UNIVERSITY
BOSTON, MA1997
MICROSOFT SYSTEMS ENGINEERING CERTIFICATION, 3 Certificates in Excellence,, Microsoft Corp. - undefined
1997
MASTER OF ARTS - Lit, Ch Lit
SIMMONS COLLEGE
BOSTON, MA1987
WRITING CERTIFICATES, Harvard Summer Writing Programs - undefined
1986
BACHELOR OF ARTS - undefined
BENTLEY COLLEGE
WALTHAM, MA1984
CERTIFICATE OF EFFECTIVE COMMUNICATIONS & PUBLIC SPEAKING - undefined
1984
ASSOCIATES - HUMAN SERVICES
BUNKER HILL COMMUNITY COLLEGE
CHARLESTOWN, MA1979
High School Diploma -
COYLE-CASSIDY HIGH SCHOOL
TAUNTON, MA1975
Certificate - SEARCH ENGINE OPTIMIZATION
Google
Online2009
Skills
- Employee Recognition
- Personnel Management
- Staff Training
- Software Applications
- Financial Transactions
- Motivational Techniques
- Inventory Tracking and Management
- Personnel Scheduling
- Customer Satisfaction
- Accounts Payable and Accounts Receivable
Certification
- Certified Microsoft Systems Engineer - 1997
- Certified Search Engine Optimization - 2010
- Certified Leader Training - 2004
- Certified Executive Coordinator Training - 2003
- Certified Trainer, Servers and Managers Alcohol Responsibility #2887 - 2001
- Writing Certificates, Harvard Summer Writing Program - 1985 & 1986
- Certificate of Effective Communications & Public Speaking - 1984
Affiliations
- International Medical and Dental Hypnotherapy Association, 2018 - CURRENT
Timeline
Bakery/Deli Department Manager
Buc-ee's
04.2021 - Current
Daytona Beach Hypnosis and Hypnotherapy
Patricia Giroux, LLC.
05.2018 - Current
Adult ESL Teacher
MICROSOFT WORD SORTWARE, BRISTOL COMMUNITY COLLEGE
01.2008 - 01.2009
Loan Originator & Assistant Team Manager
ALLIED HOME MORTGAGE & CAPITAL CORPORATION
01.2007 - 01.2008
Automobile Sales Associate
BOCH HONDA
01.2006 - 04.2007
Owner & Operating Manager
MEMORY BOUTIQUE
04.1989 - 09.1991
President & Operating Manager
SUN STAR, INC. DBA/ BLUE MOON CAFÉ
09.1988 - 02.2006
Operating Manager
PARIS CROISSANT Franchise
03.1987 - 05.1989
Office Manager
UNITED FOOD CORPORATION
09.1975 - 01.1987
CERTIFIED LEADER, Market America -
AMERICAN HEART ASSOCIATION, Heart Saver CPR - undefined
CERTIFIED EXECUTIVE COORDINATOR, Market America - undefined
CERTIFIED TRAINER, Servers & Managers Alcohol Responsibility, # 2887 - undefined
Certificate - Microsoft Systems Engineering
Boston University
CERTIFICATE, Microsoft Systems Engineer - undefined
BOSTON UNIVERSITY
MICROSOFT SYSTEMS ENGINEERING CERTIFICATION, 3 Certificates in Excellence,, Microsoft Corp. - undefined
MASTER OF ARTS - Lit, Ch Lit
SIMMONS COLLEGE
WRITING CERTIFICATES, Harvard Summer Writing Programs - undefined
BACHELOR OF ARTS - undefined
BENTLEY COLLEGE
CERTIFICATE OF EFFECTIVE COMMUNICATIONS & PUBLIC SPEAKING - undefined
ASSOCIATES - HUMAN SERVICES
BUNKER HILL COMMUNITY COLLEGE
High School Diploma -
COYLE-CASSIDY HIGH SCHOOL
Certificate - SEARCH ENGINE OPTIMIZATION
Google