Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Patricia Glasscock

2608 Ave B,TX

Summary

Accomplished Assistant Manager with a proven track record at Walmart, enhancing customer satisfaction and streamlining operations. Expert in cash handling accuracy and fostering team unity, demonstrated through effective staff management and mentoring. Achieved significant improvements in financial reporting accuracy and customer service management, leveraging skills in MS Office and decision-making.

Overview

21
21
years of professional experience

Work History

Assistant Manager

Walmart
06.2016 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Increased sales through effective merchandising strategies and targeted promotions.

Associate

Farm and Ranch Western Wear
07.2010 - 01.2012
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Calculated employee timesheets, payroll, and schedules when assistant manager was out

Key Holder

Goody's Family Clothing
09.2007 - 08.2008
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.

Assistant Manager

Corral West Ranchwear
08.2004 - 07.2007
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Calculated employee timesheets and payroll before turning in to corporate office.
  • Had relationships with other stores in order to help with customer satisfaction by ordering merchandise from those stores for the customer

Education

Bachelor of Science - Accounting

University of Phoenix
Online
02-2010

Skills

  • Customer service
  • Attention to detail
  • Cash handling accuracy
  • Money handling
  • Training and mentoring
  • Decision-making
  • Workplace safety
  • Customer service management
  • Time management
  • Staff management
  • New hire training
  • Team building
  • MS office

Timeline

Assistant Manager

Walmart
06.2016 - Current

Associate

Farm and Ranch Western Wear
07.2010 - 01.2012

Key Holder

Goody's Family Clothing
09.2007 - 08.2008

Assistant Manager

Corral West Ranchwear
08.2004 - 07.2007

Bachelor of Science - Accounting

University of Phoenix

Similar Profiles

CREATE PROFILE
Patricia Glasscock