PATRICIA GODINEZ-KRATKY
Temecula,CA
Summary
Highly organized, energetic and high-performing professional offering over seventeen years of exceptional client service. Dedicated leader specializing in program creation initiatives, operations, workflow optimization, team training/development, account management and technology onboarding. Confident, tenacious with a proven track record of first-class account handling and client satisfaction. Exceptional communicator and collaborator with an emphasis on utilizing the strengths of colleagues and creating a positive environment of forward-thinking solutions driven by client expectations.
Overview
17
17
years of professional experience
Work History
Implementation Project Manager - JLL Marketplace
Jones Lang Lasalle (JLL)
10.2022 - Current
- Developed, updated and implemented a new client onboarding process that lead to over 98% of registration increase from 2022 to 2023
- Deliver an exceptional customer experience with proactive communication, orchestrating the internal resources, and effectively using the new client engagement model to align, track and evolve JLL Marketplace client registrations
- Spearhead and manage high profile client registration technical onboarding projects, collaborate closely with internal and external stakeholders to exceed client goals and meet Go Live deadlines
- Build relationships with B2B clients, internal high profile clients, vendors and cross functional teams, speaking on a frequent cadence to strengthen relationships while discovering new opportunities
- Successfully add value by strategizing and identifying roadblocks to provide valuable and immediate resolutions for implementations and special projects
- Act as the primary point of contact throughout the customer lifecycle
- Define, and drive strategic success plans with clear deliverables
Project Administrator/Assistant Facilities Manager
Jones Lang Lasalle (JLL)
12.2010 - 10.2022
- Joined the Motorola Mobility client vertical in 2010 and for twelve years, managed five client buildings, developed and implemented training manuals, maintained positive working relationships with direct manager, senior executives, stakeholders, client team members and cross functional teams
- Served as the technical security manager for the account, worked closely with IT teams to update JLL client SharePoint sites to meet account goals, collaborated closely with the accounting division to manage client invoicing and site budgets
- Successfully lead, managed and trained team members on a CMMS new transition from 360 Facility system to the new CMMS Corrigo Enterprise platform
- Recognized within our company and our clients as a go to person for any of our client's needs including C-level executives
- Applied effective strategies to win the new industrial building site business under client entity and maintained excellent professional relationships with new client industrial team and managers
- Awarded by account senior leadership and completed the JLL Leadership Award Training in 2022
Project Coordinator
Jones Lang Lasalle (JLL)
01.2010 - 12.2010
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle
- Managed budgets effectively, ensuring resource allocation was optimized for maximum project success
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference for high profile clients
- Collaborated with stakeholders to define clear project goals, leading to consistent alignment with expectations throughout the process
- Conducted weekly client project meetings, addressed and managed clients’ special requests and post-move relocation concerns, prepared project status reports, updated tracking reports and maintained files for due diligence and financials, verified vendor insurance certificates, and executed project closeout procedures
- Other duties included setting up vendors in various systems and verifying requirements and compliance with client’s policies, auditing and reviewing the full range of documentation on contract terms and changes, drafted, and maintained project purchase orders, service contracts and change orders, received, and processed vendor invoices and provided financial reports to senior PDS project managers
Education
Bachelor of Arts - Communications/Public Relations
California State University - Fullerton
Fullerton, CASkills
- Relationship building and communications expert
- Advanced process improvement, problem solving and resolution skills
- Highly meticulous, exceptional tracking and follow-through skills
- Thrive on fast paced environments requiring multi-tasking and change
- Skilled critical thinker with above and beyond work ethic
- Advanced presentation, analysis and team training skills
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Exercising/Swimming/Hiking/Snorkeling
Culinary Arts
World Travel
Film/Music/Concerts/Professional Convention
Professional Networking
Mentorship
Work Preference
Work Type
Full TimeContract WorkPart TimeWork Location
RemoteHybridImportant To Me
Company CultureHealthcare benefitsTeam Building / Company RetreatsCareer advancementPersonal development programsWork from home optionPaid time off401k matchStock Options / Equity / Profit SharingWork-life balanceSoftware
Microsoft Office/Microsoft 365 Full Suite
SmartSheet
Corrigo Enterprise
Oracle PeopleSoft
Workday
Salesforce
Google Sheets
Slack
Zoom
Quote
Communication
The Human Connection
is the key to personal
and career success
Paul J. Meyer
Timeline
Implementation Project Manager - JLL Marketplace
Jones Lang Lasalle (JLL)
10.2022 - Current
Project Administrator/Assistant Facilities Manager
Jones Lang Lasalle (JLL)
12.2010 - 10.2022
Project Coordinator
Jones Lang Lasalle (JLL)
01.2010 - 12.2010
Bachelor of Arts - Communications/Public Relations
California State University - Fullerton
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