Patricia Shellstrom

Precision Payroll of America, LLC acquired by iSolved HCM

• Defined project plans and timelines, managed workflow and personnel and achieved completion deadlines on or before schedule.
• Spearheaded project meetings with team members to discuss ongoing, planned and recently completed projects.
• Identified issues and implemented appropriate solutions to deliver quick and effective remediation.

• Lead migration team to successfully convert current client base of 2500+ clients from PayChoice payroll system to iSolved HCM platform.
• Managed 4 direct reports in payroll and benefit implementation.
• Achieved cost-savings by developing functional solutions to migrate and implement clients in record time.
• Served as a liaison between new clients and internal departments including sales, payroll, benefits, 401(k), GL, tax, operations, HR and IT.
• Provided support and made recommendations as well as implementation solutions by utilizing extensive knowledge of the iSolved HCM platform as well as best business practices.
• Audited and applied system level updates to insure accuracy of output data.
• Improved operation processes by working with team members and customers to find workable solutions.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports from prior payroll services.
• Keeping attrition levels low to increase profitability.

• Worked directly with the sales representatives and new payroll clients to ensure a smooth transition of implementing clients from their previous payroll service.
• Communicated with the client to establish a relationship, set expectations and determine needs and requirements for the implementation process.
• Trained clients on usage of the products and worked with client to help them become comfortable and proficient during initial payrolls.
• Resolved all issues and ensured client satisfaction.