CHELSIE BRYAN

• Lead the end-to-end implementation of HR Service Delivery solutions, ensuring timely launch and adherence
  to project goals.
• Configure software setups tailored to client specifications, optimizing system performance and
  user experience.
• Consult with clients to provide expert advice on best practices and configuration, enhancing
  their operational efficiency.
• Coordinate cross-functional teams, including developers, testers, and support staff, to ensure seamless project execution.
• Develop and maintain project documentation, including timelines, status reports, and risk assessments.
• Conduct workshops for clients to ensure successful adoption and utilization of
• the platforms.
• Developed and executed project plans align with client objectives, ensuring timely delivery of services.
• Experience using Salesforce, Zendesk, JIRA and Teamwork

• Understand customer goals and the outcomes they wish to achieve with the product(s) purchased, developing strong relationships with all user personas linked to the adoption of these products, and executing defined Customer Success proactive engagements
• Manage an assigned portfolio of accounts, and are accountable for the adoption and health of each account
• Drive long-term customer success and demonstrating the value of UKG's products to our customers
• Accountable for the success of your portfolio accounts as measured by customer health score, customer surveys, and gross revenue retention
• Execute key enablement milestones in the Transition to Support process via the UKG Success/Hypercare Program; Provide guidance and oversee training plans to drive feature adoption
• Lead the introduction to UKG Community including support and knowledge assets/content
• Assess customer account activity (case volume, open service requests) and areas of concern; adapt proactive outreach strategy and method of engagement aligned to each customer's unique needs
• Collaborate closely across internal teams to resolve identified risks and escalated issues in a timely manner and properly communicate/set expectations with customers
• Identify themes and trends related to customer needs and expectations; Advocate for clients by communicating with Product Development to drive product innovation and to accelerate product roadmap deliverables
• Measure, report and analyze account health, proactive engagement progress, and account sentiment in order to optimize the customer journey continuously through innovative practices focused on driving adoption and retention
• Responsible and accountable for the timely creation and maintenance of your account(s) health score, notes, success plans, and calls to actions (CTAs) in Gainsight
• Identify and execute best-in-class customer success practices that will consistently deliver our differentiated Partners for Life customer service experience

• Serve as an expert to clients supporting ADP's most complex products/technologies.
• Use specialized depth of expertise to service ADP's largest 1000+ clients.
• Interpret internal or external business issues and recommend solutions/best practices to ADP leadership and to clients.
• Typically manages larger and/or more complex accounts/projects for specialized engagements requiring in-depth knowledge of multiple products and industry trends in HR, Payroll, HCM, Benefits and Talent Management.
• Research, collect, analyze and convert data such as job history, check history, balances, taxation, system setup tables, data bridge, etc.
• Provides guidance on employee relations, Federal and State employment laws, personnel actions, compensation, EEO compliance, policies, and procedures.
• Due to the complex nature of clients, must recognize most effective approach to implement and optimize HCM Advisory Services.
• Subject matter expert in ADP Vantage along with creating and updating HR Metrics, Reporting and Analytics.
• Work proactively with clients to provide information, best practices and training on ADP solutions.
• Use on-line tools and other resources to research and respond to client inquiries requiring guidance on how to address a wide variety of HR, Payroll and Benefit questions and situations.

• Full cycle recruitment for Home Health positions including RN's, Speech Language Pathologists, and Social Workers.
• Worked closely with managers of the different agencies including St. Joseph Health, North Star Healthcare, Sea Crest Home Health and Hospice and St. Mary's Home Health on all staffing needs.
• Work independently on projects and meet urgent deadlines.
• Facilitate all key HR functions using Workday.
• Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
• Counseled managers and employees regarding company policies, procedures and workplace issues.

• Assist in the full hiring process of employees, including recruitment, interviews, verifying work-history and references, and tracking of new possible candidates in HRIS.
• Partner with employees and management to communicate various Human Resources policies, procedures, laws, standards, and government regulations.
• Help with new-hire procedures, including organizing employee orientation, creating new employee files, administering employee handbooks, and ensuring all necessary paperwork is properly filled out and submitted to appropriate persons.
• Responds, investigates and resolves employee complaints and employee relations issues.
• Prepare and maintain monthly reports including new hire, termination, employee lists, transfers, etc.
• Enter all personnel status changes including salary, department and shifts, job title, supervisor, new hires, terminations, updated TB tests, physicals, CPR, licenses, testing etc.
• Into the current HR database and complete and track I9's.
• Process payroll for 50 plus employees using Quickbooks and Peoplesoft.
• Monitor pre-employment tests (background checks and pre-employment drug screen results).
• Prepare applicant flow data, conduct audit and submit for approval.
• Execute all employee termination procedures, including advising employees on their rights and any benefits they are entitled to.
• Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, terminations, and administering disciplinary procedures.
• Updated presentation and accompanying documents for compensation committee quarterly review.
• Coordinated company training and compiled training reports and communication to support compliance with corporate requirements.

• Conduct full cycle recruiting for NA's, CNA's, LVN's and RN's to staff a wide variety of home care cases.
• Planning and conducting employee presentations and enrollments.
• Process all onboarding paperwork and credentialing.
• Maintain employees records of personnel-related data such as payroll, personal information, leaves, turnover rates, I9's, licenses etc.
• Schedule and staff nurses in patient's homes which require meeting the patients and their families to help find the perfect fit.
• Process payroll for 60 plus nurses and maintained all personnel records in ADP Workforce Now and InfoMax.
• Headed our Flu and Wellness program which required me to staff clinics at companies such as Blue Cross, Bank of America, Walmart, Rite Aid etc., maintain relationship with staff, schedule and hire nurses, offer administrative duties at the clinics, and order all supplies.
• Prepared weekly revenue reports.
• Work with insurance companies such as Medical, Blue Cross, Anthem, etc.
• To process the client's paperwork, request more hours for care, and correct any discrepancies.
• Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.

• Uploading all the previous days' trades and price protecting any that are rejected.
• Constant reconciliation work on Excel.
• Process all broker/dealer changes involving calling numerous different fund companies to update the agents on the clients' accounts and resolve any issues that need to be resolved.
• Pay all the omnibus dividends monthly.
• Process all residual balances in clients' accounts.
• Fix all corrections in the operations department involving how the error occurred and the best way to go about resolving it.
• Process loans, asset transfers, redemption's, death distributions, financial hardships, divorce distributions and qualified domestic relation orders.