Patricia Gonzalez
Corpus Christi
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
21
21
years of professional experience
1993
1993
years of post-secondary education
Work History
Assistant Manager
Half Price Books
Corpus Christi
11.2004 - Current
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Resolved conflicts between team members in an effective manner.
- Coordinated with other departments to ensure smooth flow of operations.
- Established processes for monitoring customer satisfaction levels.
- Maintained up-to-date knowledge of company products and services.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Assigned work and monitored performance of project personnel.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Mary Carroll High School
Corpus Christi, TXSkills
- Performance management
- Employee training
- Customer service
- Conflict resolution
- Customer satisfaction
- Payroll administration
- Shift scheduling
- Project management
- Coaching and mentoring
- Team motivation techniques
- Employee performance evaluation
- Employee supervision
- Orientating and training
- Adaptability and flexibility
- Scheduling and planning
Languages
Spanish
Professional
Timeline
Assistant Manager
Half Price Books
11.2004 - Current
Mary Carroll High School