Patricia Green

Atlas General Agency

Hurst, TX

12.2004 - Current

Installed and supported hardware and software for desktops, servers, and printers.
Installed, configured, upgraded and troubleshot hardware components such as servers, PCs and printers.
Implemented and provided technical support for voice services and equipment.
Uploaded, configured, and managed antivirus detection software and email applications.
Coordinated with third-party providers on installation projects or service agreements.
Worked closely with end users to solve problems related to hardware and software.
Handled network configurations after hours and on weekends to alleviate downtime and maintain smooth operations.
Responded quickly to user requests for assistance with computer or network problems.
Coordinated with vendors and company personnel to facilitate purchases.
Created detailed documentation of all configurations, processes and procedures related to the network environment.
Oversaw VPNs to deliver secure virtual network access to remote users.
Evaluated vendors' products in order to determine which ones best meet organizational needs.
Provided technical support for local area networks, wide area networks and Internet connections.
Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
Created accounts and configured hardware to support onboarding process for new hires.
Worked independently while coordinating project work and support functions with other team members.
Managed employee access, security roles and permissions.

Summary