Patricia Grevelding
Placerville,CA
Overview
2
2
years of professional experience
Work History
Customer Service Advocate/Cashier
Target
Placerville, CA
09.2024 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Cashier
Big Lots
Placerville, CA
12.2022 - 09.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Assisted in creation of promotional displays, attracting customer attention and boosting sales.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
- Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
Education
05.1978
Skills
- Order fulfillment
- Typing speed
- Clerical support
- Typing number wpm
- High-energy attitude
- Customer service
- Active listening
Timeline
Customer Service Advocate/Cashier - Target
09.2024 - Current
Customer Service Cashier - Big Lots
12.2022 - 09.2024
Cupertino High School - ,