Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Additional Information
Poetry. Music. Art. Reading. Exercise. Nutrition. Boxing.
Timeline
Generic

Jonathan Hersey

Portland,OR

Summary

A community dedicated professional who thrives helping those with special needs find advanced resources and specifically catered job/career training. A self-motivated sales advocate with over 15 years of experience in fast paced strategic retail environments. Excels at offering the best in customer service excellence. A natural team leader with supervisory and managerial experience. Highly driven and motivated to complete any goal. A natural front runner in high stress workplace scenarios. Excellent training and education skills. Focus on team building skills. Intelligent and fully adaptable to any new or unexpected situation. Engages tasks with strong confidence, and unwavering determination. Strives for organizational success and to always increase productivity margins for maximal growth.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Core CIC Customer Service Advocate

United Way / Oregon 211 Info
07.2023 - Current
  • Help multiple callers in crisis situations promptly resolve any inquiries or specific issues that they are attempting to remedy. Carefully address any crisis over support lines.
  • Participate in regular job performance evaluations. Consistently exceed expectations with improved call performance and increased skills growth.
  • Offer multiple solutions for possible assistance to callers. Pay very close attention to their special needs or wants. Provide quality resources and make notes for each caller
  • Ask open ended questions and offer additional resources
  • Learn, maintain and expand understandings of important company protocols and standard operating procedures.
  • Operate company related software programs, including advanced scheduling agents, email management tools, and remote referral database software platforms.

Job Coach / Job Developer

Employment Options LLC
05.2022 - 01.2023
  • Provided job coaching, job development and career exploration services for private party clients
  • Provided job coaching, job development and career exploration services for local vocational rehabilitation agencies and counselors working with DHS
  • Helped with informational interviews, local job search assistance as well as remote location career explorations
  • Worked one on one with clients doing at home coaching and interview preparation drills
  • Addressed any client related communications. Fully facilitated a safe, professional and caring environment for problem solving with clients and their family or relatives
  • Advocated for clients when faced with employer related challenges. Addressed any case of client discrimination preventing employment
  • Helped fellow job development staff with overflow clients
  • Participated in remote and in person job marketing development with local agencies needing services

CSA/STC Remote Vehicle Inspector / Appraiser

Carvana, LLC / Drivetime Inspection Center
06.2021 - 07.2022


  • Helped train new hires. Performed shadowing sessions in the field to help instruct and teach company policies
  • Completed all assignment related paperwork. Notarized signatures and addressed any legal documents involving on-site vehicle inspections and or vehicle value appraisals
  • Authorization to make any judgment calls with any vehicle
  • Administrative responsibilities included safeguarding any private, personal or confidential client information
  • Responsibilities included calling or texting clients to confirm or schedule personalized times and or agreed locations for meeting up with said client for appointments

Diagnostic Surveyor / Gas Inspector Technician

HEATH CONSULTANTS / NW NATURAL
01.2020 - 03.2021
  • Patrolled, surveyed and inspected all assigned local gas lines and gas meters with daily work locations
  • Operated, maintained and managed all required surveyor equipment. Performed equipment calibration cycles daily
  • Daily navigated multiple assigned commercial, residential and industrial sites. Utilized remote diagnostic tablets.
  • Trained in the physical navigation and use of GPS satellite mapped digital city grids/graphs.
  • Labeled and logged daily reports on all local gas meter locations, as well as reported any possible issues.
  • Reported, investigated, categorized and helped address any gas leaks and all possible hazards on site

Housekeeping/Property Supervisor / Personal Assistant

Black Diamond Ranch
07.2020 - 12.2020
  • Managed and supervised housekeeping staff
  • Performed assistant/secretary/office/admin tasks
  • Patrolled property for any member related problems
  • Performed daily condition inspections of all rental properties on each residential site
  • Managed client golf tee times and scheduled all new client bookings within schedule agent software
  • 24/7 On call support after business hours for any client related property issue, incident or emergency
  • Managed weekly staff communications and assigned staff member schedules weekly
  • Ordered supplies and performed daily/weekly inventory management duties for any logistical needs

Auto Detailer Shop Manager

LOVE CHEVROLET
01.2020 - 05.2020
  • Managed/supervised dealership detailing bay and assigned duties to all staff members
  • Provided productivity strategies to improve the general workflow during operations. Helped improve the vehicle lot ticket system and vehicle auditing systems as well
  • Key holder. Opened and closed the shop/departments daily
  • Inspected all vehicles before and after assigned tasks
  • Trained and instructed new hires
  • Handled administrative and logistical office duties

VR-HID R&D Consultant

X-ROVER / Loving Global
08.2018 - 11.2018
  • Assisted in the development of confidential virtual reality/HID combat related simulation hardware application
  • Assisted in designing/co-engineering prototype models for military/amusement interests and all related HID hardware
  • Tested prototypes of closed source OEM hardware devices
  • Helped strategize a marketing plan with X-ROVER to ensure success with future commercial interests.

VR Optics RD Consultant

Huangtech HTG-HiMatch
02.2017 - 12.2017
  • Provided detailed product feedback/suggestions for top tier industry leading PMMA material VR designed optical lens solutions
  • Helped with software UI layouts involving applications using open source Android/Nibiru API based software
  • Helped address any PMMA material based substitute solutions for over 455 types pairs of specifically designed OEM sourced aspherical optic solutions
  • Examined all PMMA lens designs for potential client and future OEM/partner complaints or concerns

Wal-Mart Associate / Merch Loader LEAD

Wal-Mart
02.2015 - 08.2016
  • Supervised and lead an overnight team with unloading large amounts of truck supplied freight/merchandise
  • Utilized pallet jacks and other equipment for inventory management/placement duties sectioning all merchandise to proper department locations
  • Helped assist other associates with product and related item placements.

Best Buy Team Lead/Head Sales Consultant

Best Buy
01.2013 - 01.2014
  • Was number 1 in computer related sales for Q4 of the holiday season during the 2013 Christmas season
  • Brought in a total of 90K in business department sales
  • Extensively researched and gained advanced knowledge of devices/chipsets/hardware/vendors/manufactures as well as all related silicon based technologies within the current market landscape
  • Helped customers setup personal user accounts for newly purchased devices and or services
  • Helped solve and troubleshoot any issues with user related hardware/software inquiries
  • Provided customers with extended warranties, upsold additional services and ensured each protection service plan and service fit their unique needs
  • Helped assist any fellow department team member in their failing sales scenarios

Walgreens Pharmacy Technician

Walgreens
10.2010 - 11.2011
  • Worked my way up from a store associate to an entry level Pharmacy Technician
  • Counted/sorted pills and promptly provided customer's medicines at the designated pickup window
  • Managed all private and confidential customer related info
  • Communicated via phone with doctors and prescribers daily to fully ensure each filed prescription was safe and accurate to the given scripts.

Verizon Wireless Sales Agent/Store Manager

Verizon - Sundog Wireless
10.2007 - 08.2009
  • Managed and supervised store locations
  • Worked as an authorized sales agent for Verizon 3'rd party retailers
  • Trained all new staff and hires
  • Managed inventory/ordering duties and merchandising
  • Managed local marketing and advertising campaigns
  • Repaired and troubleshooted any telecommunications related hardware/accessories
  • Helped new and existing customers with new activations and adding lines or new additional service plans
  • Fulfilled remote customer orders and fully inspected all hardware/accessories
  • Opened/closed the location daily
  • Key holder and supervisor of all staff personal.

Nursing Home Kitchen Aid

Alliance Community Health Care Center
01.2004 - 03.2005
  • Helped cook/check/prepare/prep and serve food for all residents
  • Checked for any possible life threatening errors when preparing food for residents
  • Performed kitchen related tasks
  • Managed daily safety checklists and filled all reports
  • Performed residential cleaning and professionally interacted with all residents
  • Provided excellent and prompt service to residents
  • Managed the ordering of inventory for needed kitchen supplies/material/food.

Education

High School Diploma -

Deland High School
Deland, FL

Skills

  • Store Management
  • Customer Service
  • Product Information Management
  • Team Problem Solving
  • Advanced Client Relations
  • Inventory Management
  • OEM Logistics Management
  • Research & Business Development
  • Design Research
  • Sales & Marketing
  • Product Management
  • Produce Experience
  • Product Development
  • Sourcing
  • APIs
  • Project Management
  • Team Management
  • Sales Support
  • User Interface (UI)
  • Sales
  • Retail management
  • Business Analysis
  • Customer service
  • Supervising experience
  • Leadership
  • Process Improvement
  • Technical Support
  • Customer Data Confidentiality
  • Product Promotion
  • Microsoft Office Suite
  • Product Recommendations
  • Scheduling
  • Sales Transactions
  • Documentation
  • Call Center Operations
  • Customer Education
  • Billing Adjustments and Refunds
  • Complaint Investigation
  • Merchandise Orders and Exchanges
  • Product Sales
  • Account Updates
  • Receiving support
  • POS Systems and Ordering Platforms
  • Building rapport
  • Quality Assurance Controls
  • Calm and Professional Under Pressure
  • Microsoft Outlook
  • Warranty Service
  • Product and service solutions
  • Teamwork and Collaboration
  • Route Management
  • Order documentation
  • Multi-line phone talent
  • Report creation
  • Proofreading
  • Lead Generation
  • Remote Office Availability
  • Data Evaluation
  • Stock management
  • Payment handling
  • Training development aptitude
  • Store maintenance
  • Retail store support
  • Product Education
  • Recordkeeping strengths
  • Live chat support
  • Computer Proficiency
  • Order and Refund Processing
  • Call Documentation
  • Salesforce CRM
  • Mentoring abilities
  • Strategic sales knowledge
  • Escalation management
  • LiveChat Messaging
  • System implementation
  • Record preparation
  • Order Fulfillment
  • Database Management
  • Mediation
  • Critical Thinking
  • Customer Relationship Management (CRM)
  • Customer Retention Strategies
  • Call Metrics
  • Coordination
  • Service Upselling
  • Cross-Functional Collaboration
  • Payment Processing
  • Appointment Setting
  • Professional telephone demeanor
  • Transaction Processing
  • Promotional support
  • Sales and Upselling
  • Assertiveness
  • Staff Training
  • Client Relations
  • Sales expertise
  • Administrative Support
  • Direct Sales
  • Technical Troubleshooting
  • Work Prioritization
  • Process Optimization
  • Quality Control
  • Inbound Call Management
  • Credit card processing

Accomplishments

I helped design a virtual reality human interface device with a company called X-One. I signed a NDA agreement and was given prototype equipment to examine and test for proficiency and any applicable usages. It was a ABS material based rifle HID USB controller with twin solenoids and a IR sensor shoulder based haptic feedback system. It also contained 2 vibration motors in the base of the gun. It was designed as a demo for military OEM interests. They were considering it for firearms and tactical VR training. The gun's design was improved thanks to my additions. I relocated the haptic system for more realistic impact and force simulation. The military passed on the design and decided it was not what they were looking for at the time. The redesigned gun later became a short lived commerical success in the gaming market. A private buyer/vendor purchased the final design for his own OEM company. It was called the Delta Six. They had a successful KickStarter campaign. It started out as a PC exclusive design, but was later ported and updated to work with the Xbox 360 and Sony PS3. The device was originally called the Jaguar X1. Loving Global has since left the consumer market and only makes OEM designs for private customers.


I achieved my black belt in Taekwondo and it has created a sense of security and discipline in my life ever since. I value the skills I learned from training. I have been able to defend myself and others in dangerous situations. In school I was able to stop bullies and help people who were being hurt and targeted at school. My black belt gave me a tremendous sense of pride.


I was once tone deaf and could not hear pitch. I could not sing and I was a terrible musician. After many years of self taught perseverance, I was finally able to sing and excelled in my craft. I was offered the lead vocalist position with a touring band who was breaking out and on tour. I turned it down for my family. It was still an honor. I moved to Oregon because another semi-famous and touring band offered me a position as their lead singer as well. I decided to focus on my adult pursuits. I still am proud of how far I can with my determination.

Certification

Drivers License

Additional Information

Managerial and supervisory experience, Adaptability in fast paced workplace environments, Motivated in fast paced retail environments, Product management experience skills, Self-Motivated sales approaches/skills, Advanced problem solving experience, Advanced customer service approaches/skills, Advanced critical thinking approaches/skills, Inventory management approaches/skills, Dependable workplace practice approaches/skills, Customer focused troubleshooting approaches/skills, Client focused sales approaches/skills

Poetry. Music. Art. Reading. Exercise. Nutrition. Boxing.

I enjoy writing poetry and reading. I love to research science and history. Music is also something I enjoy in my spare time. I play guitar and love discovering new ways to create sound. I worked with an established artist and we made our own EP. We released it to the public and it was one of the proudest moments of my life. I also enjoy ink sketching and creating abstract digital designed art. I am aware of diet and nutrition. I care about my body and enjoy maintaining it. I always exercise and stay active for my enjoyment as well as my health. I love to box and keep up with my skills daily, improving in every way I can to become a better fighter. I am also a black belt in Taekwondo. I love martial arts as well.

Timeline

Core CIC Customer Service Advocate

United Way / Oregon 211 Info
07.2023 - Current

Job Coach / Job Developer

Employment Options LLC
05.2022 - 01.2023

CSA/STC Remote Vehicle Inspector / Appraiser

Carvana, LLC / Drivetime Inspection Center
06.2021 - 07.2022

Housekeeping/Property Supervisor / Personal Assistant

Black Diamond Ranch
07.2020 - 12.2020

Diagnostic Surveyor / Gas Inspector Technician

HEATH CONSULTANTS / NW NATURAL
01.2020 - 03.2021

Auto Detailer Shop Manager

LOVE CHEVROLET
01.2020 - 05.2020

VR-HID R&D Consultant

X-ROVER / Loving Global
08.2018 - 11.2018

VR Optics RD Consultant

Huangtech HTG-HiMatch
02.2017 - 12.2017

Wal-Mart Associate / Merch Loader LEAD

Wal-Mart
02.2015 - 08.2016

Best Buy Team Lead/Head Sales Consultant

Best Buy
01.2013 - 01.2014

Walgreens Pharmacy Technician

Walgreens
10.2010 - 11.2011

Verizon Wireless Sales Agent/Store Manager

Verizon - Sundog Wireless
10.2007 - 08.2009

Nursing Home Kitchen Aid

Alliance Community Health Care Center
01.2004 - 03.2005

High School Diploma -

Deland High School
Jonathan Hersey