Gregory Casimir
Portland,CT
Summary
Highly- skilled courier successful in providing quality service and completing on time deliveries. Cross-trained in all aspects of shipping and deliveries. Details-oriented and organized Transportation Logistic Coordinator offering comprehensive background in transportation management, including seven years as a dispatcher. Expertise in transportation operations, waste prevention and safety compliance.
Driven to go above and beyond requirements to satisfy customers and promote loyalty. Proficient in building long-lasting relationships and utilizing consultative sales techniques. Bilingual fluency.
Results-oriented professional with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Customer-focused advocate with background in delivering exceptional customer service and resolving complex issues. Possess strong communication skills, ability to build relationships, and adeptness in using customer management software. Contributed significantly to improving customer satisfaction rates and fostering loyalty in previous roles. Driven by desire to exceed expectations while advocating for customers' needs.
Overview
22
22
years of professional experience
Work History
Customer Advocate
Image first healthcare specialists laundry
Farmington, Connecticut
08.2023 - Current
- Collaborated with colleagues across multiple departments to resolve customer issues quickly and efficiently.
- Collaborated with Product Development teams to ensure all products met or exceeded standards.
- Performed quality assurance checks on completed cases prior to closure.
- Followed up with customers after resolution of their issue to ensure satisfaction was achieved.
- Maintained a high level of professionalism while communicating with customers via all channels.
- Monitored incoming calls, emails, chats and other communication channels for customer inquiries.
- Maintained thorough and detailed documentation of customer interactions and outcomes.
- Ensured compliance with applicable laws and regulations related to the handling of personal information.
- Leveraged key resources to develop strategies to reduce claims.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Responded to many daily requests for information.
- Contacted customers about potential service upgrades, new services and account changes.
Cox Communications
Territory sales representative
Manchester, Connecticut
04.2022 - 06.2023
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed inventory and supplies to ensure materials were available when needed.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Route Sales Representative
Frito lay
Bronx, NY
01.2019 - 02.2022
- Driving to assigned locations
- Ordering, scanning and logging backstock using handheld device
- Safely maximizing sales and minimizing waste
- Rotating products and removing defective and out of date products
- Delivered product to customers in a safe and courteous manner.
- Resolved any customer complaints promptly and professionally.
- Participated in promotional activities such as special events, trade shows.
- Utilized corporate vehicle to deliver and sell products to clients with focus on optimizing customer experience.
- Recorded deliveries and daily sales transactions.
- Collected money, provided change and recorded transactions on receipts.
- Promoted positive relationships with customers to maintain consistent sales.
School Bus Service/ Driving/ Children Counselor
Chestnut Ridge Transportation
Spring Valley, New York
01.2017 - 01.2019
- Maintains cleanliness of environment
- Possesses effective communications skills
- Assists with safety skills, including but not limited to, basic first aid, fire drills, and handling emergency situations
- Practices good judgment and has ability to evaluate and anticipate consequences
- Transport passengers from one location to another
Logistics Coordinator
Strategy Delivery Solutions
Chestnut Ridge, New York
01.2012 - 01.2017
- Determined the most cost-effective procedures and routes for shipments
- Translated business needs and priorities into actionable logistics strategies
- Gathered, logged and monitored all shipping data
- Managed shipping schedules to maximize productivity and cut cost
- Emailed suppliers, carriers, and customers with shipping updates
Manager/ Team Leader
Target
Spring Valley, New York
01.2003 - 01.2012
- Offered product samples, answered questions and helped customers find items
- Refilled and rotated items on shelves to maintain well-stocked inventory
- Unloaded trailers, received merchandise, verified orders and broke down produce loads
- Collaborated on hiring and termination decisions with management
- Prepared and maintained inventory records
Education
Software Specialist -
Cittone Institute
Ramsey, New Jersey01.2001
GED Diploma -
Ramapo High school
Spring Valley, New York01.2000
Skills
- Store Management
- Inventory Management
- Product Stocking
- Logistics Knowledge
- Training and Development
- Word
- Excel
- Scheduling
- Plan optimization
- Document review skills
- Billing inquiry resolution
- Conflict resolution
- Documentation coordination
- Media strategy
- Task scheduling
- Data entry
- Inbound call management
- Complaint handling
- Inventory control
- Customer research
- Customer services
- Data entry skills
- Billing and payments
- Resolving conflicts
- Persuasive communication
- Service-oriented mindset
- Team dispatching
Languages
- English
- French
- Creole
Microsoft Office Skills
- Word
- Excel
- PowerPoint
- Computerized Medical Billing
- Medical Transcription
- Medical Terminology
- Insurance Forms and Billing
- Scheduling
- Electronic Health Record
- Allscripts System
Office Skills
- Store Management
- Inventory Management
- Product Stocking
- Logistics Knowledge
- Training and Development
Timeline
Customer Advocate
Image first healthcare specialists laundry
08.2023 - Current
Cox Communications
Territory sales representative
04.2022 - 06.2023
Route Sales Representative
Frito lay
01.2019 - 02.2022
School Bus Service/ Driving/ Children Counselor
Chestnut Ridge Transportation
01.2017 - 01.2019
Logistics Coordinator
Strategy Delivery Solutions
01.2012 - 01.2017
Manager/ Team Leader
Target
01.2003 - 01.2012
Software Specialist -
Cittone Institute
GED Diploma -
Ramapo High school