Patricia Grimm

• Customer service
  Greet customers, help with questions or problems, and provide personalized feedback to employees
  
  Merchandising
  Price merchandise, stock shelves, and reset departments
  
  Loss prevention
  Control register keys, secure door keys and alarm codes, and lock the safe and security doors when closing the store
  
  Operations
  Respond to MIS, review the electronic journal, and access, input, and analyze information from the computer
  
  Human resources
  Train, develop, and evaluate employees and supervisors, and complete necessary documentation for H.R.I.S. administration
  
  Financial reporting
  Analyze operating reports and documents, and make recommendations on how to improve store performance
  
  Inventory
  Prepare the store for a physical inventory and manage the store inventory and assets to maintain profitability
  
  Administrative duties
  File paperwork, budget payroll, order products and store supplies, and analyze sales numbers

• The District Training Store Manager plays a critical role in cultivating a culture of excellence in their District. The DTSM has ownership and oversight of the Front Store Management talent pipeline, including Store Manager-in-Training (SMIT) recruiting, interviews, and hiring recommendations, training, and development oversight of SMITs and assessing SMIT readiness to operate independently as a Store Manager (promotion readiness). The DTSM mentors SMITs as well as peer Store Managers in the District. The DTSM is responsible for following up on SMD class completion within district, reviewing SMIT progression through SMIT program, monitoring and following up on SMIT training and KLE progress, and providing initial training and ongoing support to SMIT coaches. As a working Store Manager, the DTSM consistently exhibits best practices, including effective communication with their store team, providing appropriate support for all departments, ensuring scheduling to needs of the business to drive colleague and customer satisfaction, and staying accountable to their home store performance. The DTSM also demonstrates our Heart At Work behaviors, and sets the bar for other Store Managers by their example. The DTSM is also responsible for leading District training and development and supporting the FS DL with:

Oversight of the SMIT Program

o Conducts bi-weekly reviews of all SMIT progress with SMIT Coaches

Helps supports FS SMD class completion within district

Joins a weekly touch base with FS DL to review SMIT progress and district action items

Actively assesses and develops SMIT coaches to ensure appropriate SMIT support and guidance throughout program

Attends weekly District calls to provide training completion updates

Communicates daily/weekly with their store team, SMIT Coaches, and Store Managers to inform about District priorities and goals; teaches Store Managers and SMITs about innovative programs coming to the District in-person and/or via phone

In the normal course of observations, advocates for Store Managers and SMITs by providing additional ad hoc feedback, coaching, and support to Front Store teams where needed, and providing visibility to the District Leader of any perceived performance gaps for these colleagues

Mentoring and Development of SMITs

o Conducts weekly check-ins with all SMITs

Provides continuous interactions with leaders to support SMIT Key Learning Experiences, with the ability to own the accountability for the success of these operational components that enhance the SMITs training experience

Travels the district and conducts observations or “store visits” to provide mentorship, in-the-moment coaching, and feedback to aid in SMIT development and engagement

Collects, interprets, and acts on feedback from Store Managers and SMIT Coaches

Supporting the FS DL with select market needs including, but not limited to:

o Collaborates with training support partners to ensure on-time completion of all FS new hire and district compliance training

Follows District service ticket escalations end-to end, involving DL, FS when appropriate, and provides any necessary coaching to Store Managers on proper submission and escalation procedures

Conducts Asset Protection SCO checks and/or follow-up coaching based on SCO or pulse check opportunities across the district; records visit details and engages FS DL and DAPL for necessary follow-up and accountability

o Improves District-level front store performance measures (e.g., CFR, CRS, Sales, myTeamCare) by supporting DL, FS with coaching Store Managers for improvement in these areas

• Customer service
• Greet customers, help with questions or problems, and provide personalized feedback to employees
• 
  
• Merchandising
• Price merchandise, stock shelves, and reset departments
• 
  
• Loss prevention
• Control register keys, secure door keys and alarm codes, and lock the safe and security doors when closing the store
• 
  
• Operations
• Respond to MIS, review the electronic journal, and access, input, and analyze information from the computer
• 
  
• Human resources
• Train, develop, and evaluate employees and supervisors, and complete necessary documentation for H.R.I.S. administration
• 
  
• Financial reporting
• Analyze operating reports and documents, and make recommendations on how to improve store performance
• 
  
• Inventory
• Prepare the store for a physical inventory and manage the store inventory and assets to maintain profitability
• 
  
• Administrative duties
• File paperwork, budget payroll, order products and store supplies, and analyze sales numbers