Patricia Gutierrez
Colonial Heights,VA
Summary
Detail-oriented cleaning professional with strong customer service skills. Proven track record of maintaining clean environments and ensuring client satisfaction through effective communication and reliable service. Committed to continuous learning and adapting to new career opportunities.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Top Cleaner
Junked Up Professional Cleaning Services
Petersburg, VA
03.2025 - Current
- Cleaned residential and commercial spaces using company-approved products and techniques.
- Sanitized frequented areas and equipment using approved supplies.
- Followed safety protocols while handling cleaning chemicals and equipment.
- Supported team members in executing large-scale cleaning projects, ensuring thorough completion.
- Engaged with clients to foster positive relationships and improve overall service satisfaction. to ensure satisfaction with cleaning services provided.
- Ensured cleaning equipment and materials remained in safe and sanitary condition for effective operations.
- Reported maintenance issues to management for prompt resolution.
Housekeeper
Holiday Inn
Petersburg, VA
11.2024 - 02.2025
- Cleaned guest rooms and common areas with efficiency and thoroughness.
- Restocked supplies and amenities, enhancing guest satisfaction.
- Communicated room statuses and guest needs to front desk staff.
- Maintained inventory of cleaning supplies, ensuring readiness for daily operations.
- Used cleaning chemicals following proper guidelines.
- Responded to guest requests promptly, addressing housekeeping needs effectively.
- Followed safety procedures when handling hazardous materials.
In-Home Caregiver
Self Employed Services
Chesterfield, Virginia
04.2020 - 11.2023
- Developed personalized care plans based on individual client requirements.
- Administered medications as prescribed by healthcare professionals.
- Assisted clients with daily living activities and personal care routines.
- Provided companionship and emotional support to enhance client well-being.
- Communicated effectively with family members regarding client needs.
- Maintained a clean and well-organized environment for client happiness and safety.
- Maintained accurate records of services provided and other relevant information.
Driver
Uber
Richmond, Virginia
06.2015 - 09.2021
- Managed ride requests using the Uber driver app effectively and accurately.
- Navigated city routes efficiently to ensure timely passenger pickups.
- Provided excellent customer service to enhance rider experience during trips.
- Communicated clearly with passengers regarding trip details and estimated arrival times.
- Collaborated with support teams to resolve passenger issues and inquiries promptly.
- Delivered goods and services to customers on time and in excellent condition.
Education
GED -
Prince George High School
Prince George, VA12-2010
Skills
- Cleaning protocols
- Deep cleaning methods
- Inventory management
- Customer service
- Client engagement
- Attention to detail
- Time management
- Team collaboration
- Problem solving
- Waste management
Certification
- BREMO
- CPR
Timeline
Top Cleaner
Junked Up Professional Cleaning Services
03.2025 - Current
Housekeeper
Holiday Inn
11.2024 - 02.2025
In-Home Caregiver
Self Employed Services
04.2020 - 11.2023
Driver
Uber
06.2015 - 09.2021
GED -
Prince George High School