PATRICIA HARRIS
Omaha,NE
Summary
Detail-oriented individual with exceptional communication and both project and team management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
32
32
years of professional experience
Work History
Communications Specialist I - Trainée
Air Methods - AirCom
Omaha, Nebraska
04.2025 - 01.2026
- Coordinated emergency medical transport operations by dispatching helicopter and small plane assets to fulfill urgent requests from hospitals and various government agencies.
- Constructed diverse flight arrangements from multiple requestors, ensuring seamless patient acceptance.
- Coordinated timely ambulance transportation to facilitate efficient movement of patients between healthcare facilities and airports.
- Conducted continuous surveillance of active flights in my assigned, 'Frontier Desk,' ensuring compliance with safety protocols.
- Delivered accurate estimated time of arrivals and patient reports to charge nurses to support efficient patient care.
- Facilitated daily retrieval of crew manifests from aircraft pilots to maintain accurate flight documentation.
- Managed logistics to ensure comprehensive support for pilots and medical crew operations.
- Supported operations across various desks in the entire, 'Central Bank' region as required.
Acting Store Manager and Assistant Store Manager
Taste IT Italian Grocery Store
Frigate Bay, St. Kitts
10.2023 - 01.2025
- Orchestrated merchandising strategies and launched grand opening functions to enhance customer experience at Taste IT grocery store.
- Collaborated with culinary team to design fresh food menu aimed at enhancing customer experience.
- Executed preparation of fresh, made-to-order Italian sandwiches to enhance customer dining experience.
- Executed slicing of imported specialty Italian cold cuts and international cheese orders from in-house delicatessen.
- Managed processing of special catered food orders to ensure timely delivery.
- Coordinated the assembly of pastry and coffee orders, maintaining high standards of quality and presentation.
- Executed stock ordering processes multiple times weekly to ensure inventory availability.
- Oversaw cash register transactions, including daily opening and closing, to ensure compliance with financial protocols.
- Prepared and verified cash deposits for bank delivery, maintaining accuracy and compliance.
- Oversaw the integration of inventory orders from various vendors into the Counterpoint system for efficient tracking and management.
- Oversaw recruitment, onboarding, and skill development of store and kitchen teams.
- Coordinated and organized monthly work schedules for store personnel, aligning staffing needs with business demands.
Substitute Homeroom and Core Subject Teacher
St. Kitts International, Also Known As, SKI Academy
Morgan Estates, St. Kitts
09.2020 - 09.2023
- Developed and implemented curriculum for fifth-grade core subjects, ensuring alignment with educational standards.
- Led third-grade classroom instruction and student engagement from January to February and April to June 2022.
- Executed the preparation of report cards for third grade, reflecting student performance and progress for the 2021-2022 academic year.
- Led first-grade classroom activities and instruction from mid-February to May 2021.
- Managed classroom activities and fostered a nurturing environment for Pre-K and Kindergarten students from October to December 2020.
- Crafted and executed daily instructional plans across core subjects, ensuring alignment with educational standards and student needs.
- Supported educators by delivering lessons in various grades, ensuring continuity of instruction.
Assistant General Manager and Sales Associate
Cashwiz St. Kitts
Basseterre, St. Kitts
07.2017 - 02.2020
- Oversaw interview processes, selection, and comprehensive training of new hires to enhance team performance and retention.
- Designed and implemented weekly store schedules and employee duty assignments to enhance workflow efficiency.
- Executed monthly social security payment processing for store operations, maintaining compliance and accuracy with government-issued SSA software.
- Executed monthly inventory audits of pawn and layaway stock in safe and storeroom.
- Documented and organized monthly logs detailing all store checks issued and VAT payments processed from diverse billing sources.
- Managed accounts payable by writing checks and processing various bills as required to maintain operational efficiency.
- Executed register operations, including opening and closing procedures, to uphold financial accuracy.
- Documented and communicated daily closing reports to corporate head office for operational transparency.
- Sourced and purchased a range of items from customers, focusing on those with marketable retail potential.
- Facilitated customer transactions involving new and pawn-forfeited merchandise to enhance inventory turnover.
- Facilitated customer layaway transactions to enhance purchasing flexibility.
- Designed targeted marketing sales promotions to enhance business visibility on social media.
- Managed customer support interactions across telephone, Facebook, and email platforms, ensuring timely and effective responses.
- Managed cash flow by accurately depositing checks and cash into company business account at local bank.
- Maintained store functionality during general manager's absence. Contributed to team efficiency by providing necessary support and guidance.
Hotel Finance Contracts and Accounts Receivables Clerk
St. Kitts Marriott Resort & The Royal Beach Casino
Frigate Bay, St. Kitts
03.2014 - 11.2015
- Created and formatted service standard agreements to ensure compliance with Marriott's legal requirements for new contracts.
- Partnered with Director of Finance to ensure timely updates and compliance of all hotel contracts.
- Collaborated with finance and hotel department directors to streamline contract management processes.
- Collaborated with Marriott's corporate legal and insurance teams to oversee hotel contract management.
- Compiled and organized monthly meeting minutes to facilitate effective communication within the department.
- Managed completion of necessary HR documentation to support operational needs.
- Managed inventory and ordering of office supplies for finance and accounting teams.
- Executed daily transaction settlements to ensure accurate financial operations for hotel and MVCI, utilizing Opera and Protobase systems.
- Executed completion of required Excel spreadsheets and manual credit card processing for local region debit cards.
- Systematically organized and updated logs of processed information to support effective managerial review processes.
- Addressed and resolved guest questions related to hotel charges at Marriott to enhance customer satisfaction.
Retail Store Specialist and Workshop Trainer
Apple Retail Store
New York, NY, USA
08.2008 - 01.2014
- Achieved recognition as 'Top Performer' in store sales and metrics for flagship Grand Central Apple Store during Q1 2013.
- Guided clients through comprehensive selection processes for Apple products and facilitated training on new purchases.
- Delivered engaging workshops on Apple products and software to enhance customer knowledge and satisfaction.
- Advised customers on elite third-party accessory and software options, enhancing their Apple product experience.
- Managed incoming calls and delivered specialized assistance regarding Apple products, contributing to a seamless customer experience.
- Facilitated additional support for retail store's small business team operations.
Part-Time Dental Office Assistant
Doctors Curatola & Zagami Private Dental Practice
New York, NY, USA
09.2011 - 11.2012
- Coordinated timely and accurate responses to patient inquiries through effective telephone and email communication.
- Analyzed patient data weekly to optimize check-up and appointment scheduling.
- Executed patient outreach strategies utilizing telephone and email to arrange dental appointments and provide critical follow-up care after specific medical treatments.
- Executed patient payment entries and reconciliations within DentalSoft to maintain accurate account records.
- Facilitated end-of-day reconciliation through meticulous processing of credit card transactions and systematic organization of funds for deposit.
- Championed patient care initiatives by upholding exceptional standards of compassionate customer service.
Freelance Product Consultant Manager
Juice Beauty
New York, NY, USA
08.2008 - 10.2009
- Executed brand representation for Juice Beauty in Whole Foods Market stores across Manhattan and Long Island, and at Macy's Herald Square in NYC and Market Street in Philadelphia, PA.
- Conducted monthly store visits to evaluate product sales and optimize shelf placement.
- Collaborated with managers in person and via telephone to resolve product concerns.
- Executed product demonstrations and sampling during monthly store visits and special in-store events.
- Developed and executed comprehensive product training presentations for Whole Food Market corporate and retail staff.
- Showcased Juice Beauty products and brand values at high-profile VIP event, fostering relationships with potential customers and industry influencers.
Skin Care Lead (Assistant Manager)
Sephora
New York, NY, USA
05.2006 - 06.2008
- Oversaw register operations and store systems management during opening and closing shifts to maintain operational efficiency.
- Organized daily work floor and break schedules for all store personnel.
- Coordinated special visits with brand representatives, focusing on meeting sales goals.
- Oversaw brand representatives during in-store visits and conducted product training sessions for employees.
- Coordinated product stock oversight and maintained visually appealing floor displays through regular updates.
- Assessed individual client needs and recommended appropriate cosmetic and educational skin care solutions.
- Supported customer satisfaction by managing purchase processes, returns, exchanges, and providing gift-wrapping assistance.
Boutique Store Manager, Assistant Manager and Full Time Sales Associate
L'Occitane En Provence
New York, NY, USA
05.2002 - 10.2005
- Guided clients through personalized shopping journeys, providing renowned gift wrapping to elevate presentation.
- Achieved streamlined operations by preparing weekly work schedules for store staff. Enhanced sales performance through the creation of targeted sales goal charts. Improved team capabilities with effective sales coaching forms.
- Delivered targeted coaching and support during weekly training sessions to enhance sales metrics and establish achievable goals.
- Managed weekly inventory order processing, including deposits and computer logs for testers and damaged or returned products.
- Managed the coordination of window and store display modifications for new product introductions and seasonal core product promotions.
- Served as key representative for company in distinguished managerial group during first-ever VIP public event at Rockefeller Center.
- Spearheaded opening and management of innovative three-themed concept mega store in Soho, New York.
Financial Aid Officer
The Juilliard School
New York, NY, USA
01.1995 - 01.1999
- Executed comprehensive preparation and commencement of student financial aid applications, ensuring thorough documentation for financial aid office evaluation.
- Managed electronic updates and resubmissions of FAFSA applications, providing comprehensive assistance to Financial Aid Director throughout the process.
- Collaborated with director of financial aid to address inquiries and streamline processes as required.
- Supported financial aid office team by providing assistance and expertise as required.
Assistant Teacher with Grade II and New York Interschool Teaching Fellow
Nightingale-Bamford School
New York, NY, USA
08.1993 - 06.1995
- Developed and implemented daily reading and math lessons, alongside weekly expository writing classes, in alignment with curriculum objectives.
- Supported Grade II homeroom teachers by assisting with classroom management and instructional activities.
- Compiled and finalized comments and grades from assessments for report cards.
- Delivered substitute teaching and provided additional coverage for lower school teaching staff as required.
- Attended weekly instructional classes and training sessions to support professional development within the New York Interschool Teaching Fellow Program.
- Evaluated teaching methodologies through structured visits to diverse lower school classes for professional development.
Education
Bachelor of Arts - Directing Major
School of Visual Arts
New York (City), NYBachelor of Arts - Religion Major
Haverford College
Haverford, PAHigh School Diploma -
The Nightingale-Bamford School
New York, NYSkills
- Fluent in spoken Italian
- Comfortable in spoken Spanish
- Capable in spoken French
- Film director
- Producer
- Screenwriter
- Classically trained Soprano singer
- Lover of foreign cultures
Timeline
Communications Specialist I - Trainée
Air Methods - AirCom
04.2025 - 01.2026
Acting Store Manager and Assistant Store Manager
Taste IT Italian Grocery Store
10.2023 - 01.2025
Substitute Homeroom and Core Subject Teacher
St. Kitts International, Also Known As, SKI Academy
09.2020 - 09.2023
Assistant General Manager and Sales Associate
Cashwiz St. Kitts
07.2017 - 02.2020
Hotel Finance Contracts and Accounts Receivables Clerk
St. Kitts Marriott Resort & The Royal Beach Casino
03.2014 - 11.2015
Part-Time Dental Office Assistant
Doctors Curatola & Zagami Private Dental Practice
09.2011 - 11.2012
Retail Store Specialist and Workshop Trainer
Apple Retail Store
08.2008 - 01.2014
Freelance Product Consultant Manager
Juice Beauty
08.2008 - 10.2009
Skin Care Lead (Assistant Manager)
Sephora
05.2006 - 06.2008
Boutique Store Manager, Assistant Manager and Full Time Sales Associate
L'Occitane En Provence
05.2002 - 10.2005
Financial Aid Officer
The Juilliard School
01.1995 - 01.1999
Assistant Teacher with Grade II and New York Interschool Teaching Fellow
Nightingale-Bamford School
08.1993 - 06.1995
Bachelor of Arts - Directing Major
School of Visual Arts
Bachelor of Arts - Religion Major
Haverford College
High School Diploma -
The Nightingale-Bamford School