Patricia Harty
Business Professional
Cocoa,FL
Summary
Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct Customer inquiries, implementing Customer service policies and executing financial responsibilities. Experienced Microsoft Office. Detail-Oriented. Time Management. Complex Information Translation. Savvy expert experienced in troubleshooting computer hardware and software issues in Customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking support procedures. Skilled in identifying and resolving complex technical problems. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Knowledgeable and dedicated customer service professional with extensive experience in tax and service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Conscientious customer with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Implementing customer service policies and executing financial responsibilities. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support
Overview
39
39
years of professional experience
Work History
Office Manager
New Horizons Of Florida III Dba Jackson Hewitt
09.2010 - Current
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Completed and filed returns with tax departments at local, state and federal levels.
- Interviewed clients to collect information and gather necessary paperwork prior to preparing tax returns.
- Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
- Prepared individual and business tax returns for client according to government regulations and requirements.
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
- Oversaw team of 3 tax professionals handling up to 400 clients per year.
- Prepared written responses or tax return amendments to resolve state and federal notices.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment orders
- Maintained computer and physical filing systems
- Developed and maintained successful relationships with vendors, suppliers and contractors
- Installed and maintained hardware and computer peripherals to enhance and upgrade performance
- Diagnosed and troubleshot hardware, software and network issues
- Created user accounts and assigned permissions
- Developed and implemented preventive maintenance procedures
- Installed, configured and maintained computer systems and network connections
Senior Bartender
Fraternal Order Of Eagles Aerie
06.2015 - 04.2021
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled establishment social media accounts, increasing customer traffic and bolstering business.
- Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Closed out cash register and prepared cashier report at close of business.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Poured and prepared mixed drinks for over 50 customers daily.
Bartender
Merritt Island Moose Lodge
02.2017 - 06.2019
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Prepared classic, modern and unique cocktails for each customer.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Kept bar presentable and well-stocked to meet all customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Received cash, made change and issued receipts.
- Input orders into system at point of sale and created guest checks.
Taxpayer Advocate
Internal Revenue Service, IRS
01.1984 - 05.2003
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Associate of Arts - Business Administration
Northern Essex Community College
Haverhill, MA06.1985
High School Diploma -
Haverhill High School
Haverhill, MA06.1983
Skills
- Customer Data Confidentiality
- POS Systems and Ordering Platforms
- Responding to Difficult Customers
- De-escalation Techniques
- Calm and Professional Under Pressure
- Strategic planning
- Efficient and Detail-Oriented
- Multitasking and Prioritization
- Account Management
- Attention to Detail
- Customer satisfaction
- Detail-Oriented
- Documentation
- Filing
- Inventory
- Multitasking
- Problem-solving
- Staff Management
- Policies and procedures
- Application installations
- Technical issues analysis
- Data recovery
- Software diagnosis
- MS Office
- Technical documents comprehension
Affiliations
Fraternal Order of Eagles
Loyal Order of Moose One
Volunteer Society Prevention of Cruelty to Animals
Timeline
Bartender
Merritt Island Moose Lodge
02.2017 - 06.2019
Senior Bartender
Fraternal Order Of Eagles Aerie
06.2015 - 04.2021
Office Manager
New Horizons Of Florida III Dba Jackson Hewitt
09.2010 - Current
Taxpayer Advocate
Internal Revenue Service, IRS
01.1984 - 05.2003
Associate of Arts - Business Administration
Northern Essex Community College
High School Diploma -
Haverhill High School
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