Patricia Hiser
Augusta
Summary
Dynamic 3rd shift team leader with extensive experience in operational safety and process improvement. Proven ability to resolve conflicts and train employees, resulting in a productive work environment. Consistently meets and exceeds organizational goals through effective team leadership.
Overview
18
18
years of professional experience
Work History
3rd Shift Team Leader
Walmart
Augusta
05.2008 - Current
- Supervised nightly operations to ensure efficient workflow across departments.
- Trained and mentored team members on safety and operational procedures.
- Coordinated inventory management to maintain optimal stock levels on shelves.
- Implemented process improvements to enhance team productivity and efficiency.
- Communicated daily goals and expectations to team members during shifts.
- Monitored compliance with safety regulations and company policies.
- Resolved conflicts and addressed concerns among team members promptly.
- Assisted in scheduling staff to meet operational needs throughout the night shift.
- Resolved customer complaints in a timely manner.
- Performed regular maintenance checks on equipment and machinery.
- Conducted daily meetings with team to review priorities and goals.
- Ensured team members followed safety protocols and regulations.
- Led investigations into incidents or accidents that occurred during the shift.
- Analyzed data from previous shifts to determine best practices for future shifts.
- Disciplined personnel when rules or regulations were violated.
- Addressed escalated issues quickly and effectively.
- Managed the distribution of workload among team members.
- Maintained accurate records of attendance, hours worked, overtime.
- Coordinated with other shifts to ensure continuity of operations.
- Developed strategies for improving processes, workflow, and employee morale.
- Provided feedback on training programs to ensure effectiveness.
- Collaborated with cross-functional teams to achieve desired results.
- Provided guidance and direction to employees on shift tasks and duties.
- Evaluated individual performance reviews to identify areas of improvement.
- Identified opportunities for process improvements within the shift.
- Executed new initiatives or projects to enhance team performance.
- Supported inventory management and stocking of supplies to maintain stock levels.
- Trained new hires on operational procedures and policies.
- Supervised and led employees to maintain productivity and customer service levels.
- Checked orders for quality and completeness.
- Delegated tasks to employees and monitored activities and task completion.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Upheld company standards and compliance requirements for operations.
- Coached team members to increase productivity and reduce workplace accidents.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Complied with company safety procedures, policies and regulations to promote a safe working environment.
- Managed daily workflow and scheduled staff for adequate coverage.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Evaluated employee performance, delivering individualized feedback and praise.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Fostered a team-oriented environment to increase morale and productivity.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Collaborated with management to set performance goals and evaluate progress.
- Conducted regular team meetings to communicate targets, updates, and gather feedback.
- Managed inventory levels and placed orders to ensure product availability and minimize waste.
- Supervised team of XX during daily shifts, ensuring efficient operation and customer satisfaction.
- Monitored and maintained equipment to ensure operational efficiency.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Ensured compliance with health and safety regulations to provide a safe workplace.
- Developed promotional strategies to attract more customers during slow periods.
- Assisted in the development and implementation of new operational procedures.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Set up and operated production machinery according to specific standards and protocols of company.
- Used daily system logs to document production information, discussing issues with management.
- Met or exceeded target for on-time customer shipments.
Education
High School Diploma -
West High School
Wichita01-2002
Skills
- Team leadership
- Operational safety
- Performance evaluation
- Conflict resolution
- Employee training
- Communication skills
- Employee engagement
- Decision-making
Timeline
3rd Shift Team Leader
Walmart
05.2008 - Current
High School Diploma -
West High School