Summary
Overview
Work History
Education
Skills
Timeline
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Patricia Hodge

Covington,GA

Summary

Hardworking, commitment to exceeding client/customer expectations. Self-motivated, professional with a cheerful attitude. Problem Solver, detailed oriented. Enjoys working with others, engages easily.

Overview

14
14
years of professional experience

Work History

Project Specialist

ENGIE IMPACT
11.2015 - 06.2023
  • Produced quality standards, checklists, report templates and processes
  • Planned, executed, controlled assigned projects
  • Ensured work performed complied with contractual requirements
  • Closely collaborated with project members to identify and quickly address client questions, concerns
  • Developed and followed baseline projects
  • Met with managers weekly; provided detailed project reports and milestone updates
  • Independently researched missing information with provided tools and resources.

Cashier Part-Time

Burlington
08.2017 - 08.2018
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Customer Service Specialist

Assurant Specialty Property
05.2009 - 04.2015
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees
  • Resolved concerns with products or services to help with retention and drive sales
  • Maintained accurate and current customer account data with manual forms processing and digital information updates
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.

Education

Bachelor of Arts - Criminal Justice

John Jay College of Criminal Justice City University of New York
New York, NY

Skills

  • Seasoned Customer Service / Project Specialist Representative
  • Positive interaction with teams and clients
  • Strong communicator with management / end users
  • Thorough documentations reporting
  • Active participant with strong dynamic teams

Timeline

Cashier Part-Time

Burlington
08.2017 - 08.2018

Project Specialist

ENGIE IMPACT
11.2015 - 06.2023

Customer Service Specialist

Assurant Specialty Property
05.2009 - 04.2015

Bachelor of Arts - Criminal Justice

John Jay College of Criminal Justice City University of New York

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Patricia Hodge