PATRICIA IRIZARRY
The Bronx,NY
Summary
To obtain a permanent position in a company where I can enhance my skills and knowledge.
Overview
23
23
years of professional experience
Work History
SBO Estimate Specialist
North American Credit Services Inc.
08.2022 - Current
- EPIC billing system used to process estimates.
- Process hospital and professional accounts.
- Process estimates for accounts in several states.
- Process self pay and insured accounts.
- Constantly trained to learn new procedures.
- Remotely work from home to complete tasks.
Customer Service Billing Representative
Advent Health
02.2020 - 08.2022
- EPIC billing system used on all accounts.
- Maintain positive, empathetic and professional attitude toward patients
- Respond to billing and insurance inquiries
- Assist attorney with account balances and questions
- Facilitate billing records to patients
- Provide help with financial assistance to patients
Customer Service Representative
Bright House Networks
01.2002 - 01.2019
- Handle customer inquiries, complaints, billing questions, payment extensions and service requests
- Calm angry callers, repair trust, locate resources for problem resolution and design best solution
- Interface daily with internal partners in accounting, field services and new business divisions
Education
AA - Business Administration
Berkeley College
01.1990
Skills
- EPIC billing system specialist
- Excellent communication skills
- Telephone manner
- Fluent in Spanish
Timeline
SBO Estimate Specialist
North American Credit Services Inc.
08.2022 - Current
Customer Service Billing Representative
Advent Health
02.2020 - 08.2022
Customer Service Representative
Bright House Networks
01.2002 - 01.2019
AA - Business Administration
Berkeley College
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