PATRICIA-IVY ATABONG
View Ray Systems, Inc
Cleveland,OH
Clinical Applications Specialist training 9–20 clinicians per month on MRI-guided therapy, adaptive radiation workflows, and safe treatment use. Delivers site support to 6+ sites per quarter during implementation, answers 6–12 workflow questions per week, and reinforces clinical best practices for patient positioning and treatment accuracy. Turns technical product knowledge into clear user guidance that improves confidence and adoption.
1
Certification
4
years of professional experience
Work History
Applied Clinical Scientist
1 Year
View Ray Systems, Inc - Cleveland, Ohio | 08.2025 - Current
- Educate and train clinicians on the clinical applications, benefits, and implementation of MRI-guided radiation therapy (MRgRT) and adaptive radiation therapy.
- Provide clinical implementation support to radiation oncology teams adopting MRI-guided and adaptive therapy workflows, including workflow optimization and clinical best practices.
- Develop and deliver clinical training programs, educational materials, and specialized training curricula tailored to customer needs and clinical workflows.
- Serve as a clinical subject-matter expert for R&D and product development, providing clinical input on novel radiation therapy systems, workflows, and technologies.
- Support design verification and validation (V&V) of system updates and new product lines through clinical testing, protocol development, and evaluation.
- Provide clinical and physics support for system testing, commissioning, and acceptance, ensuring systems meet clinical and technical requirements.
- Support testing, validation, verification, defect analysis, troubleshooting, and research & development activities for advanced radiation therapy technologies.
- Provide customer-facing clinical and technical support, troubleshooting issues and collaborating cross-functionally to identify and resolve challenges.
- Support customers in the implementation and optimization of adaptive radiation therapy programs, including workflow development, best-practice guidance, and clinical education.
- Collaborate with customers, clinicians, R&D, and product development teams to capture and translate the voice of the customer into actionable product and platform enhancements.
- Contribute clinical expertise to the development of innovative cancer treatment technologies and next-generation radiation therapy platforms.
- Facilitate knowledge sharing and collaboration across clinical sites, including connecting customers with peer users and established clinical best practices.
- Contributed expert knowledge as a member of multidisciplinary project teams, enhancing overall project success rates within the organization.
- Collaborated with physicians and other healthcare professionals to evaluate the effectiveness of treatments and diagnostic techniques.
Radiation Therapy Student Intern
7 Months
Seidman Cancer Center at University Hospital - Cleveland, OH | 10.2023 - 05.2024
- Experience with 3D, IMRT, IGRT, DIBH, SRS, and SBRT treatments and using equipment like equipment used: Elekta integrity, Elekta versa, mosaic, epic, Philips big bore, etc.
- Experience in Brachytherapy, HDR and electron treatments.
- Experience in performing pediatric patient undergoing radiation treatment.
- Participated in delivery of proton therapy for craniospinal irradiation and other treatments, gaining hands-on experience in advanced radiation techniques.
- Assisted in administering Total Skin Electron and Total Body Irradiation treatments, contributing to comprehensive patient care.
- Described prescribed radiation therapy courses and potential side effects to patients, ensuring clear communication and understanding.
- Performed Quality Assurance checks on treatment machine every morning prior to treatment, alongside daily warm-up procedures
- Created alpha cradle, Vaclok, and/or aquaplast immobilization devices
- Fabricated electron blocks for treatments
- Performed specialized treatment techniques such as DIBH & 4D simulation
- Seidman Cancer Center at University Hospital
- Equipment Used: Elekta integrity, Elekta versa, mosaic, epic, Philips big bore, etc.
Radiation Therapy Intern
3 Months
Outpatient Health Center (OPHC) MetroHealth - Cleveland, OH | 05.2024 - 08.2024
- Gained hands-on experience with 3D, IMRT, IGRT, DIBH, SRS, and SBRT treatments, enhancing treatment delivery skills.
- Warm-up procedures. Worked with the Trilogy machine where I assisted and performed Breast treatments.
- Warm-up procedures. Assisted and performed breast treatments using Trilogy machine, contributing to patient care and treatment efficacy.
- Equipment Used: Varian TrueBeam, Trilogy, Philips Big Bore, Aria, Epic, etc.
- Assisted in planning and administering radiation treatment plans for diverse patient populations.
- Participated in quality assurance processes to uphold safety standards within the radiation therapy department.
- Operated advanced radiation therapy equipment with precision, safeguarding patients against any harmful effects.
- Reduced errors by verifying patient identification before administering treatments, ensuring the correct plan was followed each time.
- Supported clinical staff by preparing patients for treatment sessions, including proper positioning and immobilization techniques.
- Positioned patients for treatment with accuracy according to prescription.
Senior Customer Support Representative
9 Months
AAA East Central - Cleveland, OH | 06.2022 - 03.2023
- Managed a high volume of inbound customer calls, minimizing wait times and efficiently resolving inquiries.
- Delivered high-quality customer service by promptly addressing customer needs, concerns, and service requests while maintaining high satisfaction standards.
- Provided personalized assistance by identifying and addressing individual customer needs, preferences, and special requests.
- Educated customers on billing, payment processing, and company policies to enhance understanding and ensure compliance.
- Investigated customer concerns, identified root causes, and resolved product and service issues to improve overall customer satisfaction.
- Escalated complex or high-priority issues to supervisors while maintaining ownership of the customer experience.
- Provided accurate information regarding products, services, and company policies to both internal and external customers.
- Provided accurate product, service, and policy information to internal and external customers, facilitating informed decision-making.
- Followed up with customers after issue resolution to ensure satisfaction and continued service quality.
- Collaborated with team members to improve the customer service experience and achieve department satisfaction and performance goals.
- Trained new employees on company operations, policies, procedures, products, and customer service standards.
- Built strong, empathetic customer relationships and consistently contributed to exceeding service and customer satisfaction goals.
- Led cross-functional teams to enhance operational efficiency and streamline project delivery.
- Developed and implemented process improvements to optimize resource allocation and reduce turnaround times.
Education
Bachelor’s Degree - Radiologic And Imaging Science
Kent State University - Salem
12.2024
Associate of Science
Cuyahoga Community College - Cleveland
01.2021
Skills
Medical imaging
Radiation oncology
MRI guided treatment
ViewRay systems operation
SBRT treatment
Clinical training delivery
System verification testing
Physics testing
Certification
- BLS/CPR/AED
- Home Health Aide C
Timeline
Applied Clinical Scientist
View Ray Systems, Inc
08.2025 - CurrentRead more
Radiation Therapy Intern
Outpatient Health Center (OPHC) MetroHealth
05.2024 - 08.2024Read more
Radiation Therapy Student Intern
Seidman Cancer Center at University Hospital
10.2023 - 05.2024Read more
Senior Customer Support Representative
AAA East Central
06.2022 - 03.2023Read more
Kent State University - Bachelor’s Degree, Radiologic And Imaging Science
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Cuyahoga Community College - Associate of Science,
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