Patricia Jenkins

As a sales team lead I was a frontline team leader or "player-coach" who bridged the gap between sales associates and upper management. My core responsibilities included driving individual and team sales goals, training and mentoring staff. Ensuring a friendly and attractive store environment for our customers. As well as handling customer service issues, and assisting with daily floor operations.

• Onboarded and trained new sales associates on product knowledge and company policies.
• Demonstrated excellent customer service and successful selling behaviors.
• Provided ongoing feedback, motivated team members.
• Created a positive and enjoyable work environment.
• Tracked daily and weekly team productivity.
• Address performance gaps.
• Maintained visually appealing selling areas, fitting rooms, and floor cleanliness according to company and brand standards.
• Ensured accurate product signage, pricing updates, and stock replenishment.
• Balanced and reconciled cash drawers daily. Processed cash, credit, and gift card transactions accurately in a fast-paced environment. Maintained an accurate till. Verified large bill authenticity. Monitored credit transactions to prevent fraud.
• Processed new product deliveries and ensured rapid turnaround for timely placement on the salesfloor.
• Checked and maintained inventory control standards and asset protection standards according to company policies.
• Handled store fulfillment/omni orders.
• Supported asset protection and safety guidelines.

• As Store Manager, I lead the store’s executive team to meet and exceed company goals. Motivated entire store's team to success by providing information, tools, guidance and accountability. I ensured there was a positive creative and goal-driven environment to drive top-line results.
• As Operations and Merchandising Team Manager, I was overseer of store logistics, inventory control, merchandising placement. As well as fulfillment processes, and safety and asset protection compliance
• Sales Team Manager, at store-level management, I was responsible for driving sales performance, coaching sales associates, and ensuring daily store operations ran smoothly. I was frontline customer service leadership. I set the tone for a positive customer experience and I was first to handle all escalated customer service issues.