Patricia Jettinghoff
Tucson,Arizona
Summary
Motivated Fraud Analyst investigating suspicious activity for bank fraud. Regularly a top performer in this skill set and have been entrusted to help coach multiple classes of new hires to ensure each is well trained in policies and procedures, Comfortable with engaging and working with others, as well as comfort working with Word, Excel, and PowerPoint. As an All-Purpose Clerk in a grocery store for many years, gained much experience with working face to face with people and handling high stress situations. Very adaptable to learning new skills and programs.
Overview
19
19
years of professional experience
Work History
Fraud Analyst
Alorica
01.2023 - Current
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Consistently exceeded performance targets by demonstrating keen attention to detail and exceptional analytical skills in identifying fraudulent patterns.
All Purpose Clerk
Fry's Food And Drug
03.2007 - 11.2022
- Collaborated with team members to achieve daily tasks and support overall store operations.
- Demonstrated adaptability by taking on additional responsibilities during times of staff shortages or high-volume periods.
- Crosstrained in multiple departments for increased versatility as an All Purpose Clerk within the store setting.
- Enhanced store appearance through regular cleaning, organizing, and merchandising tasks.
- Served as a reliable coworker by consistently arriving on time for shifts and maintaining open communication with management about scheduling needs or concerns.
- Contributed to increased sales by effectively stocking shelves and displaying merchandise.
- Managed inventory levels by conducting regular audits and maintaining proper stock rotation procedures.
- Handled customer inquiries and complaints professionally, resolving issues promptly.
Customer Service Representative
APAC Customer Services
05.2005 - 12.2006
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
English Language And Literature
Eastern Arizona College
Thatcher, AZSkills
- Data Analysis
- Fraud prevention
- Fraud Detection
- Dispute Resolution
- Effective Communication
- Verbal and written communication
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
Timeline
Fraud Analyst
Alorica
01.2023 - Current
All Purpose Clerk
Fry's Food And Drug
03.2007 - 11.2022
Customer Service Representative
APAC Customer Services
05.2005 - 12.2006
English Language And Literature
Eastern Arizona College
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