Patricia Jobson
Rockford,IL
Summary
Dependable healthcare professional with hands-on phlebotomy experience in a hospital setting. Strengths include patient identification, specimen handling, and phlebotomy cart setup. Focused on safe collections, clean work areas, and reliable support for laboratory teams.
Overview
21
21
years of professional experience
Work History
Phlebotomist
Rockton Memorial Hospital (MercyHealth)
Rockford, IL
04.2010 - 06.2012
- Performed venipuncture and capillary collections for MercyHealth Rockton Memorial Hospital patients.
- Labeled blood specimens and completed accurate requisitions to facilitate prompt laboratory processing.
- Verified patient identity using MercyHealth safety procedures before specimen collection.
- Prepared collection supplies and maintained organized phlebotomy carts to ensure efficiency in daily operations.
- Transported specimens to laboratory areas using hospital handling procedures.
- Cleaned work areas and disposed of sharps according to Mercy Health protocols.
- Monitored stock levels of medical supplies to maintain adequate inventory for operations. and performed orders as needed.
General Manager
Kelley Williamson Company
Rockford, IL
05.1996 - 06.2003
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Directed daily store operations across Kelley Williamson Company retail locations.
- Supervised team scheduling, coaching, and performance standards.
- Monitored sales floors, fuel areas, and customer service practices.
- Managed inventory controls, ordering, and stockroom organization.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Administered employee discipline through verbal and written warnings.
- Performed security watches to prevent theft.
Store Manager
AM/PM Convenience Store
Apple Valley, California
04.1991 - 10.1991
- Managed daily convenience store operations, including registers, inventory, and customer service.
- Supervised cashier schedules, training, and shift coverage for store team.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints and supported front-end service issues.
- Created weekly work schedules for store personnel.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Coordinated vendor deliveries, stock rotation, and shelf merchandising.
- Updated and maintained store signage and displays.
Education
Associate of Science - Medical Terminology / Phlebotomy
Rockford Business College
Rockford, IL09-1995
Skills
- Venipuncture
- Patient identification
- Specimen labeling
- Specimen handling
- Phlebotomy cart setup
- Infection control
Volunteer Positions
- Volunteer for LifeScapes
- Keep Northern Illinois Beautiful
- Domestic Violence Center
- CASA (Court Appointed Special Advocate)
Timeline
Phlebotomist
Rockton Memorial Hospital (MercyHealth)
04.2010 - 06.2012
General Manager
Kelley Williamson Company
05.1996 - 06.2003
Store Manager
AM/PM Convenience Store
04.1991 - 10.1991
Associate of Science - Medical Terminology / Phlebotomy
Rockford Business College