Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patricia Jordan

Massapequa,NY

Summary

Proven leader with extensive experience at HomeGoods, adept in enhancing customer satisfaction and streamlining operations for efficiency. Excelled in problem-solving and fostering customer engagement, significantly boosting sales performance. Skilled in cash management and merchandise coordination, demonstrating a strong blend of analytical and interpersonal abilities.

Overview

38
38
years of professional experience

Work History

Assistant Store Manager

HomeGoods
12.2017 - 04.2022
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Assisted in recruiting, hiring and training of team members.Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Key Carrier

HomeGoods
10.2016 - 12.2017
  • Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
  • Boosted sales performance with consistent promotion of products and services to customers during transactions.
  • Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
  • Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.

Backroom Coordinator

HomeGoods
03.2015 - 10.2016
  • Prioritized tasks efficiently during peak times to maintain smooth operations.
  • Mentored new employees in proper backroom procedures, fostering a team-oriented environment.
  • Reduced merchandise shrinkage through diligent monitoring of backroom security measures.
  • Optimized space utilization within the backroom for increased efficiency and ease of access to products.
  • Ensured adherence to OSHA regulations pertaining to safe working conditions in the backroom area, minimizing workplace injuries and accidents.
  • Assisted with merchandise stocking and replenishment in backroom and on sales floor.

Merchandise Associate

HomeGoods
09.2014 - 03.2015
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.

Cashier

Pathmark
09.1998 - 12.1999
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Lead Classroom Teacher

Rainbow Chimes Day Care
09.1990 - 11.1993
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
  • Planned and implemented different daily activities to enhance overall development and growth of every student.

Assistant Manager

Fin & Feather
08.1984 - 09.1990
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Education

High School Diploma -

West Islip High School
West Islip, NY
06.1984

Skills

Problem-Solving

Customer experience

Customer Service and Engagement

Retail Operations

Store Organization

Team Building and Leadership

Store Opening and Closing

Staff Supervision

Timeline

Assistant Store Manager

HomeGoods
12.2017 - 04.2022

Key Carrier

HomeGoods
10.2016 - 12.2017

Backroom Coordinator

HomeGoods
03.2015 - 10.2016

Merchandise Associate

HomeGoods
09.2014 - 03.2015

Cashier

Pathmark
09.1998 - 12.1999

Lead Classroom Teacher

Rainbow Chimes Day Care
09.1990 - 11.1993

Assistant Manager

Fin & Feather
08.1984 - 09.1990

High School Diploma -

West Islip High School

Similar Profiles

CREATE PROFILE
Patricia Jordan