PATRICIA JOYCE A. FUENTES
Las Vegas,USA
Summary
To build a long-term career in a company with opportunities for career growth.
Overview
9
9
years of professional experience
Work History
Premium Mass Marketing
The Venetian Resorts and Casino
06.2022 - Current
- Develop relationships between the property and our premium guests.
- Meet or achieve assigned outbound marketing and revenue goals.
- Heavily utilize GEMFIRE for prospecting of database development and meet minimum daily call goals.
- Effectively book reservations and follow up to confirm arrangements.
- Ensure appropriate room type and welcome amenities, arrange shows, meal, and transportation comps upon requests.
- Assists in arranging all customer requests throughout the trip as well as at the end of stay.
- Follow up with players thanking them for their visit and checking for satisfaction as well as offering to book next visit.
Wynn Rewards Lead/Shift Manager (Dual Rate)
Wynn Las Vegas Hotel and Casino
06.2021 - 05.2022
- Training new employees.
- Resolves guest issues.
- Issue comps for guest based off level of play.
- Monitor assigned zones on the casino floor and the staff in that zone.
- Assists with casino hosts, casino marketing with issuing free play and additional comps.
Customer Service, Supervisor
Dane Street LLC
08.2020 - 06.2021
- Manage team and do trainings when needed.
- Intake new cases and review/verify information and requests.
- Assign new cases to physicians for review with the appropriate physician, based on specific guidelines.
- Monitor and track cases to ensure we meet deadlines.
VIP Services Representative
Bellagio Hotel and Casino, Las Vegas Nevada
12.2019 - 03.2020
- Ensure the VIP check-in/out process is efficient and flawless while facilitating an excellent working relationship between the property and the guest.
- Resolve guest bills with casino hosts for any additional food, beverages or show tickets.
- Ensuring guest rooms are assigned, amenities sent, take prepared keys to the front desk, run next day arrival reports, forwarding phones and locking the VIP lounge.
Total Rewards Representative (Player’s Club)
Bally’s Hotel and Casino, Las Vegas Nevada
06.2018 - 12.2019
- Enroll new guests as rewards members.
- Issue vouchers and comps as designated by customer level of play.
- Educated guest with rewards programs.
- Maintain a working knowledge of casino facilities, as well as upcoming events.
Human Resources Representative
Citibank, PH
08.2016 - 11.2017
- Develop Training and development programs.
- Provide counseling on company policies and procedures.
- Be actively involved in recruitments.
- Maintain employee records according to policy and legal requirements.
Education
Bachelor of Arts - Psychology
San Beda College
Alabang, PH01.2016
High-School - undefined
San Lorenzo School
Laguna, PH01.2012
Grade School - undefined
St. Therese School
Laguna, PH01.2008
Skills
- Good Communication Skills
- Active Listening
- Flexible
- Time Management
- Customer Service
- Leadership Skills
- Positive Attitude
Timeline
Premium Mass Marketing
The Venetian Resorts and Casino
06.2022 - Current
Wynn Rewards Lead/Shift Manager (Dual Rate)
Wynn Las Vegas Hotel and Casino
06.2021 - 05.2022
Customer Service, Supervisor
Dane Street LLC
08.2020 - 06.2021
VIP Services Representative
Bellagio Hotel and Casino, Las Vegas Nevada
12.2019 - 03.2020
Total Rewards Representative (Player’s Club)
Bally’s Hotel and Casino, Las Vegas Nevada
06.2018 - 12.2019
Human Resources Representative
Citibank, PH
08.2016 - 11.2017
High-School - undefined
San Lorenzo School
Grade School - undefined
St. Therese School
Bachelor of Arts - Psychology
San Beda College