Patricia Kerr
Casper
Summary
Proficient Quality Analyst with experience handling and resolving critical quality problems using research abilities. Strong analytical, organizational and planning abilities. Consistently works with minimum supervision. Independent and self-directed.
Overview
19
19
years of professional experience
Work History
Quality Analyst
Banner Wyoming medical center
Casper
03.2018 - Current
- Examines patient demographic and financial information, insurance remits, and payment data to identify accuracy issues.
- Monitors and tracks denied claims, analyzes trends, and implements strategies to reduce future denials.
- Creates and presents regular and ad hoc reports on performance, accuracy rates, and identified trends to various levels of management and external parties.
- Identifies system issues, communicates them to internal departments like Production Control and Reimbursement Services, and provides recommendations for process improvements.
- Serves as a knowledgeable resource for registration and other staff, providing training and guidance on compliance requirements and best practices.
- Reconciles and balances payments, works with facility contracts, and resolves credit balance issues on patient accounts.
Store Manager/Sales Manager
SAMUELS JEWELERS
Casper
10.2012 - 03.2018
- Duties of a jewelry store manager include assisting and managing the daily operations and activities of the jewelry store.
- Managed staff of six individuals performing sales, customer service, inventory control, accounting, cleaning/inspecting jewelry, quality control and housekeeping functions.
- Plans and prepares work schedules for personnel, as well as assign specific duty requirements of the store personnel.
- Created and implemented employee product/sales training and security procedures.
- Actively eliminated high employee turnover by methodically recruiting, motivating, training, and managing a high performance, experienced sales staff resulting in an effective and loyal team.
- Responsible for store displays and advertising, perform sales work such as taking inventory, recollecting cash with sales receipts, maintaining operating records of store transactions and customers jewelry repairs.
- Oversaw and resolved all customer service issues.
- Organize and promote large volume special sales events.
- Oversaw and reconciled accounts payable and receivable.
- Controlled inventory, margin, and operating costs. Prepare balance sheets, profit, and loss statements, and other financial reports. Ensure personnel comply with established store security level, sales and record keeping procedures and practices.
- Hired and trained new employees, ongoing training of employees the point of promotion, managing their own stores.
- Oversee and maintain consistent increases in sales year over year.
- Helped to create advertising campaigns for attracting new customers and retaining current customers and helping to create both in and outside store promotions for attracting customers.
- Create team building exercises to keep employees engaged and motivated to hit sales goals.
- I was the lead store manager during conferences and managed up to 14 stores as the acting district manager during times of my district managers absence. This included approving sale discounts, time off requests and credit approval for high-risk customers.
Customer Service Manager
Wal-Mart
Casper
07.2007 - 08.2011
- Duties of a Customer service manager include in depth knowledge of products as well as assertive leadership qualities. Maintained organizational practices.
- Conducted monthly staff performance evaluations to establish career progression plans for key staff retention and reduction of staff turnover.
- Fulfilled the transactions of register overrides and loans.
- Scheduled breaks and lunch hours for cashiers, adjusted schedules as needed.
- Delegated maintenance/cleanliness responsibilities of register area.
- Resolved customer complaints and addressed concerns with employees.
- Provided input regarding employees to management for regular reviews.
- Managed a customer service team that encompasses logistics support, auditing duties, data analysis, and customer complaints.
- Responsible for employee's growth and disciplinary action plans when necessary.
- Enforce policies and procedures during all times.
- Enjoyed being responsible for team building and staff development/ training. Prepare and score employee performances at 90 day and annual intervals.
- Conduct interviews for perspective employees.
- I Helped develop and assess children miracle network fundraisers.
- Greeted/ assisted customers, assign cashiers, people greeters, money center, service desk associates, and cart pushers' tasks. Rotate Associates on registers for break times or shift change.
- Make change orders and run change to cashiers, service desk, and money center associates.
- Meeting and event planning.
Accounting Assistant Manager
Flying J
Casper
02.2007 - 07.2007
- Prepare balance sheets, and other financial reports. Accountant duties and responsibilities also include analyzing trends, costs, revenues, and obligations incurred to predict future revenues and expenses.
- Reports organization's finances to management and offers suggestions about resource utilization.
- Run Fuel reports and finalized books at the end of the day.
- Turn in deposit to Bank daily.
Education
Business Management -
Casper College
Casper, WYDiamonds - Certified Diamontologist
Diamond council of America
Casper, WYGED -
Casper College
Casper, WYSkills
- Accounts Receivable
- Quality Inspection
- Auditing
- Fundraising
- Human Resources
- Management skills
- Organization
- Accounting
- Event Planning
- Recruiting
- Medical office experience
- Account Reconciliation
- Insurance Verification
- Medical billing
- Accounts Payable
- Store Management Experience
- Data Analysis
- Sales Management
- Office Management
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Quality Analyst
Banner Wyoming medical center
03.2018 - Current
Store Manager/Sales Manager
SAMUELS JEWELERS
10.2012 - 03.2018
Customer Service Manager
Wal-Mart
07.2007 - 08.2011
Accounting Assistant Manager
Flying J
02.2007 - 07.2007
Business Management -
Casper College
Diamonds - Certified Diamontologist
Diamond council of America
GED -
Casper College