PATRICIA KISSEL
Wake Forest,NC
Summary
Experienced with leading front-end teams to ensure smooth daily operations and exceptional customer service. Utilizes strategic planning and effective communication to enhance team productivity and store efficiency. Track record of implementing process improvements that drive customer satisfaction and operational success. Driven and detail-oriented professional with a proven track record, excelling in data entry and customer service. Skilled in administrative support and maintaining a positive attitude, adept at delivering exceptional results in fast-paced environments. Hardworking and passionate job seeker with strong organizational skills eager to secure a part-time position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Front End Manager
BJ's Wholesale Club
Raleigh
12.2024 - Current
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Asset Protection Supervisor
BJ's Wholesale
Myrtle Beach
09.2024 - 12.2024
- Oversaw the proper use of security equipment such as CCTV cameras, alarm systems, and electronic article surveillance devices.
- Streamlined incident reporting processes for better documentation and follow-up on security breaches or thefts.
Front End Lead
BJ's Wholesale
Pittsburgh
01.2023 - 08.2024
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Membership Desk Associate
BJ's Wholesale
Pittsburgh
11.2022 - 01.2023
- Assisted in membership retention efforts by addressing concerns and offering solutions to retain members.
- Kept membership materials up to date, reflecting current offerings and promotions for prospective members' consideration.
Cashier
BJ's Wholesale
Pittsburgh, United States
08.2022 - 11.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Office Manager
Get Movin Moving and Storage, LLC
Pittsburgh
11.2017 - 08.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Scheduled and dispatched jobs.
- Handled employee hours and payroll.
Education
Associate of Arts - Culinary Arts
Sullivan University
Lexington, KY07.2012
High School Diploma - undefined
St Paul's Cathedral
Pittsburgh, PA06.1984
Skills
- Problem Solver
- Time Management
- Multitasking
- Organizational Skills
- Attention to Detail
- Adaptability and Flexibility
- Self-Motivation
- Active Listening
- Reliability
- Staff Training
Timeline
Front End Manager
BJ's Wholesale Club
12.2024 - Current
Asset Protection Supervisor
BJ's Wholesale
09.2024 - 12.2024
Front End Lead
BJ's Wholesale
01.2023 - 08.2024
Membership Desk Associate
BJ's Wholesale
11.2022 - 01.2023
Cashier
BJ's Wholesale
08.2022 - 11.2022
Office Manager
Get Movin Moving and Storage, LLC
11.2017 - 08.2022
High School Diploma - undefined
St Paul's Cathedral
Associate of Arts - Culinary Arts
Sullivan University