Patricia Koperski

Housekeeper Supervisor

Van Wart Residence

09.2014 - 08.2023

Coordinated household cleaning service operations and managed client relations.
Managed team productivity and workflow to exceed quality standards.
Managed staff of Number housekeepers.
Completed schedules, shift reports, and other business documentation.
Maintained controls over expenses and inventory for optimal budget tracking.
Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Placed orders for housekeeping supplies and guest toiletries.
Promoted safety by demonstrating proper operation and training staff on power equipment tools.
Evaluated employee performance and developed improvement plans.
Trained and mentored all new personnel to maximize quality of service and performance.
Communicated repair needs to maintenance staff.
Disposed of trash and recyclables each day to avoid waste buildup.
Increased employee performance through effective supervision and training.
Managed laundry sorting, washing, drying, and ironing.
Conducted regular room inspections to verify compliance with housekeeping standards.
Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
Scheduled and prioritized tasks to staff, overseeing work completion.
Evaluated employee performance and recommended promotions, transfers and dismissals.
Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Monitored staff performance and provided feedback to drive productivity.
Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Maintained required records of work hours, budgets and payrolls.
Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
Established and enforced safety protocols and guidelines for staff.
Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
Trained and mentored new staff on cleaning and safety protocols.
Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
Developed and implemented staff recognition programs to motivate and reward employees.
Completed financial tasks by estimating costs and preparing and managing budgets.
Implemented daily, weekly and monthly cleaning routines for staff to follow.
Developed and maintained comprehensive inventory system to track equipment and supplies.