Summary
Work History
Education
Skills
Objective
Work Availability
Work Preference
Languages
Timeline
Patricia K Williams

Patricia K Williams

MADISON,WI

Summary

Seasoned Travel and Event Planning Professional with 20+ years in the industry specializing in travel administration and group coordination. Demonstrated success in planning and excecuting corporate meetings, incentive travel, and high-volume group events both domestically and internationally. Expert in contract negotiation, vendor management, budget oversight, and delivering superior customer service in dynamic environments. Proficient in managing complex travel logistics, aircraft chartering, and crisis resolution with poise and precision.

Work History

Event and Incentive Travel Planner

First Supply, LLC
05.2014 - Current
  • Duties include set up and operation of sales meetings, dealer trainings, and incentive groups of up to 500 guests.
  • Coordination of credits and billing for incentive customers during earning process. Additionally issuing account credits for non-travel related incentive programs.
  • Manage our gift card incentive program, from purchase to delivery of cards.
  • Booked flights, car, and hotel for individual employees for training classes or convention travel.
  • Developed strong relationships with clients, ensuring repeat business and positive word-of-mouth referrals.
  • Collaborated with suppliers to negotiate competitive rates, resulting in cost savings for clients.
  • Coordinated with other professionals within the company to ensure all aspects of a client''s trip were handled efficiently.
  • Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
  • Promoted dedicated customer service and support by promptly resolving customer complaints.

Group Coordinator

Burkhalter Travel Agency
07.1984 - 05.2014
  • Directed full-service coordination for incentive, corporate, and leisure group travel.
  • Managed group budgets, achieving high value withing financial constraints.
  • Led event logistics for offsite conferences, including accommodation and transportation.
  • Acted as liaison between clients and leadership to ensure smooth execution.
  • Supervised service teams during peak travel seasons.

Education

Travel Agent Certificate - Travel And Hospitality

McConnell Travel School, Minneapolis, MN
01.1983

Skills

  • Corporate Travel Coordination
  • International and Domestic Group Travel
  • Incentive Travel and Meeting Planning
  • Vendor & Airline Contract Negotiation
  • Budget Management and Cost Optimization
  • Client Relationship Management
  • Transportation and Logistics Planning
  • Travel Booking Tools (GDS, Online Portals)
  • Microsoft Office Suite (Word, Excel, Teams)

Objective

To work in a full-time position in the hospitality/planning industry or customer service/administrative field.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Work-life balanceWork from home optionPaid time offHealthcare benefits401k match

Languages

English
Native or Bilingual

Timeline

Event and Incentive Travel Planner - First Supply, LLC
05.2014 - Current
Group Coordinator - Burkhalter Travel Agency
07.1984 - 05.2014
McConnell Travel School - Travel Agent Certificate, Travel And Hospitality

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